Principal Responsibilities and Duties:

Greet patients on the phone with exceptional customer service Monitor and route clinic voicemail messages Schedule appointments for patients Respond to all requests from providers, patients and other staff in a professional manner Communicate critical information to staff in a timely manner All other duties as assigned

 

Knowledge, Skills, and Abilities Required:

High school diploma is required. An Associates Degree in business administration or related field is preferred. Previous experience in a health care setting is preferred but not required. Work requires interpersonal skills to communicate effectively with patients and staff Previous experience and aptitude with computer systems and data software such as an Electronic Health Record and the ability to maintain and protect client confidentiality and privacy is essential. Ability to multi-task in a high volume, extremely fast-paced health care business environment. Demonstrated willingness to take on varied responsibilities and work as part of a team to ensure the overall success of the Clinic. Excellent interpersonal skills and a sense of humor is a plus.  Ability to work independently in a remote or virtual environment, managing time effectively and meeting expectations without direct supervision

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