Provides administrative and guest services support to the assigned department, to achieve optimum service and satisfaction throughout the Resort.

Pearl River Resort Associates are required, on a continual basis to… 

Adhere to any and all company and departmental policies, practices and procedures.

Contribute to a safe work environment, through compliance with established safety guidelines, identifying potential safety hazards, and reporting same to the appropriate person for proper resolution.        

Maintain a professional departmental, company and community reputation.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

Adhere to, standard operating procedures (SOP’s) and policies and procedures as directed by management. Follow the established and appropriate assigned departmental policies and procedures for all documents. Composes, transcribes and types correspondence, memos, reports and other miscellaneous paperwork, prepares outgoing mail, files correspondence, reports and other departmental records in appropriate files. Coordinate and arrange meetings, prepare agendas, reserve and prepare facilities and record and transcribe minutes of meetings as required. May act as support staff to other areas of department and/or resort as directed by management. Interfaces with all levels of staff, to provide general departmental information as necessary. Places and receives telephone communications in a cordial and helpful tone of voice, taking accurate messages as needed, and relaying same to the appropriate person(s). Greets visitors, ascertains nature of business, and escorts them to the appropriate individual or office. Attends departmental meetings, record minutes, which are later typed and approved and distributed. Routes incoming mail. Ensure that the assigned workplace and surrounding areas remains safe through the training, mentoring and following of proper policies, procedures and guidelines. Acts as a resource regarding departmental activities. Maintains a working knowledge of the facilities, as well as special events on property. Provides support to all departments under the assigned department, with respect to ordering supplies, investigating invoice questions, and tracking Purchase Requests. Held accountable, to a high degree, for the thoroughness and accuracy of departmental records and reports. Promotes a maximum level of customer service and satisfaction in the department. Maintains the highest degree of confidentiality. Leads by setting a positive example to all associates. Responsible for maintaining a consistent, regular attendance record.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position.  They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.

QUALIFICATION REQUIREMENTS:  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.           

 AGE and GAMING:

21 years of age or above

Gaming property – Must be able to obtain and maintain a gaming license issued by the Choctaw Gaming Commission.

EDUCATION and/or EXPERIENCE:

High School diploma or GED required.  Associate’s degree in office technology, computer science or related field is preferred.  Five (5) years of previous related experience is required. 

TESTING:

Must score a minimum of 45 WPM, with an accuracy rating of 85% or better on the Keyboarding test and achieve a score of 70% or better within 20 minutes on the Excel test.  Must take the required testing identified for this position.

SPECIAL QUALIFICATIONS:

Must possess excellent communication and organizational skills.  Must be computer-literate using Microsoft Office (Word, Excel and Outlook).  Knowledge of Stratton-Warren, Infinium if preferred.

LANGUAGE SKILLS:

Ability to read and comprehend simple instructions, short correspondence, and memos.  Ability to write simple correspondence.  Ability to effectively present information in one-on-one and small group situations to customers and other associates of the organization.

MATHEMATICAL SKILLS:

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.

REASONING ABILITY:

Ability to apply commonsense understanding to carry out instructions furnished in written, oral or diagram form.  Ability to deal with problems involving several concrete variables.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.

Essential duties for this position include but not limited to the following:  Safely lift and/or move up to forty (40) pounds on occasions as well occasionally walk or stand for 50% of their assigned shift, and sit for extended periods in excess of 4 hours. Repetitive bending, kneeling, stooping, pushing and pulling will be required throughout shift.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. 

The noise level in the work environment is usually moderate.  When on the casino floor, the noise level increases to loud.  When on the casino floor or other designated areas may be subjected to tobacco smoke. 

Due to the unpredictable nature of the hospitality/entertainment industry, Associates must be able to work varying-schedules to reflect the business needs of the property.