Administrative Assistant 2 Print (https://www.governmentjobs.com/careers/iowa/jobs/newprint/5068554) Apply  Administrative Assistant 2 Salary $49,400.00 - $72,612.80 Annually Location Des Moines - 50313 - Polk County, IA Job Type Full-time Job Number 26-00531 Agency 250 Corrections - Prison Industries Opening Date 09/04/2025 Closing Date 9/14/2025 11:59 PM Central LinkedIn Tag #LI-POST Point of Contact Amerist.Chambers@iowa.gov + Description + Benefits + Questions Job Description Iowa Prison Industries is seeking an enthusiastic and motivated person to be a part of our team as a Customer Service Representative. This position is responsible for ensuring customer satisfaction by providing top-notch support to our customers via phone, email, and the IPI website. Iowa Prison Industries (IPI) is the job training program within the Iowa Department of Corrections, providing incarcerated men and women with the opportunity for Building Brighter Futures. Incarcerated individuals in IPI work training programs gain the education, soft skills, and hard skills needed to be successful citizens upon release. IPI markets the products and services produced in our facilities to governmental agencies, colleges and universities, public and private school districts, health care facilities and non-profit groups. Duties and Responsibilities: - Receive and respond to customer inquiries; types of inquiries include, but are not limited to, order placement, quote requests, delivery/installation status, repair or return needs, product questions, catalog requests, and invoice requests. - Return customer calls and emails in a timely and friendly fashion. - Use problem solving skills to determine steps necessary to meet customer’s needs. - Use product knowledge in assisting customers with product selection. - Works with Sales, shops and management to resolve customer problems. - Coordinate with Sales all activities needed to provide orders to assigned plants. - Support Sales Representative(s) as partners in assigned markets / territories. - Works market appropriate trade shows, customer meetings, etc. as needed. - Works with shops, sales, and marketing to ensure product offerings meet customer needs, assists with developing new products / product lines and developing market appropriate pricing. - Utilizes IPI’s Global ERP software to perform order processing functions. - Learn and utilize IPI’s Lean system for continuous improvement. - Perform other administrative and customer service duties as need to fulfill customer’s needs. - Promote IPI to all customers and potential clients at all times. - Attend in service training and complete all required training as assigned by IPI. - Follow all safety rules and regulations of IPI and the Department of Corrections. Preferred Education, Experience and Skills: - Excellent verbal and written communication skills. - Proficient with MS Word, Excel, email and the Internet. - Accurate keyboarding and ten-key skills. - Ability to multi-task, prioritize and manage time effectively. - Enjoys working with people in an inbound sales / customer service environment. Meet requirements of DAS-HRE Selective #993 Customer Service with Market Sales Focus: Equivalent of 12 months experience serving as an inside sales and/or customer service representative with experience in at least three of the following areas: - Attraction of potential customers by answering product and service questions; - Management of customer orders from receipt through delivery/installation; - Assisting customers with product selection utilizing product knowledge; - Handling customer issues to ensure customer satisfaction; - Performing outbound calls to inform customers or products and services. Inside sales/customer service experience to educational, governmental, and / or non-profit markets highly preferred. - Selected candidate must pass background check. Other: - Standard hours are Monday through Friday, 7:30 am to 4:00 pm - Position will work out of IPI's Des Moines Sales Office; Showroom at 1445 E Grand Avenue (just 2 blocks east of the Capitol) How to Apply: - Submit application through the DAS-HRE website Candidates must meet the minimum requirements of DAS-HRE Administrative Assistant II as well as selective 993 Selectives 993Customer Service with Market Sales Focus 12 months’ experience serving as an inside sales and/or customer service representative with experience in at least three of the following areas: • Attraction of potential customers by answering product and service questions • Management of customer orders from receipt through delivery/installation; • Assisting customers with product selection utilizing product knowledge • Handling customer issues to ensure customer satisfaction; • Performing outbound calls to inform customers of products and services. Minimum Qualification Requirements Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification: + Graduation from an accredited four-year college or university with a bachelor's degree in any field, and experience equal to one year of full-time administrative support (e.g., screening visitors and callers; opening/distributing mail, typing/proofing documents, letters, and reports; organizing files; scheduling meetings/appointments; arranging travel; processing travel claims; ordering supplies/equipment) or technical support work (e.g., determining budget, personnel, and equipment needs; compiling/evaluating statistical, historical, economic, business, financial or technical program data; interpreting or securing compliance with laws, rules and regulations; reviewing operating records/reports and evaluating their effectiveness). + A total of five years of education and/or full-time experience (as described in number one) where thirty semester hours of accredited college or university course work in any field equals one year of full-time experience. + Current, continuous experience in the state executive branch that includes experience equal to 12 months of full-time work as an Administrative Assistant 1. For additional information, please click on thislink to view the job description (https://das.iowa.gov/sites/default/files/hr/documents/class\_and\_pay/JobClassDescriptions/AdministrativeAssistant2-00709-90709.pdf) . Why Choose the State of Iowa? At the heart of our commitment to excellence is a dedication to our most valuable asset – our employees. Discover the outstanding benefits that set us apart as an employer of choice. Our Robust Benefits Package Includes: Competitive Compensation: Enjoy a competitive salary that reflects directly on your skills and expertise. Keep in mind, your wage is just one part of your total compensation. Unlock the complete value of your employment with the State of Iowa by using our user-friendlyTotal Compensation Calculator (https://das.iowa.gov/media/3773/download?inline) .Gain insights into your comprehensive annual compensation, including salary and State-provided benefits. Health and Wellness: Prioritize your well-being with our comprehensive health plans, including medical, dental, and vision coverage. Enjoy the peace of mind knowing that the State of Iowa covers 90% of the premiums, providing you and your loved ones with excellent coverage at a remarkably low cost. Retirement Planning: We are proud to offer the Iowa Public Employees Retirement System (IPERS). A defined benefit plan, IPERS benefits are guaranteed for life, meaning once you retire, you will receive the same monthly benefit for the remainder of your life (once vested). We invest in your long-term financial well-being, so you can retire with peace of mind.Click here to learn more about IPERS (https://ipers.org/members) . Paid Time Off: Life is unpredictable, and at the State of Iowa, we understand the importance of work-life balance. Our leave policies, including paid holidays, vacation, and sick leave with unlimited accrual, ensure you have the flexibility you need for personal and family matters. Professional Development: Elevate your career with continuous learning opportunities. We support your growth through training programs, workshops, and tuition reimbursement. Employee Assistance Program (EAP): We care about your well-being beyond the workplace. Access confidential counseling, resources, and support through our Employee Assistance Program. Diversity and Inclusion: Be part of a diverse and inclusive workplace that embraces all backgrounds and perspectives. We believe diversity is a strength that drives innovation. Join Us - Elevate Your Career: Ready to elevate your career with the State of Iowa?Click here (https://iowa.attract.neogov.com/recruitment/p/benefits) to explore more about our unparalleled benefits and discover what makes us unique. Your success is our priority! 01 Do you understand that the information provided on your application and resume must be truthful, honest, and accurate to the best of your knowledge? Knowingly misrepresenting the facts when submitting any information related to an application, examination, certification, appeal, or any other facet of the selection process will result in your disqualification from this application and future employment with the state of Iowa. + Yes - I understand and agree + No 02 PLEASE READ CAREFULLY Have you filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq? + No - I have NOT filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq + Yes - I HAVE filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq 03 Have you graduated from an accredited four-year college or university with a bachelor's degree in any field? IF YES - How many months of experience do you have of full-time administrative support (e.g., screening visitors and callers; opening/distributing mail, typing/proofing documents, letters, and reports; organizing files; scheduling meetings/appointments; arranging travel; processing travel claims; ordering supplies/equipment) or technical support work (e.g., determining budget, personnel, and equipment needs; compiling/evaluating statistical, historical, economic, business, financial or technical program data; interpreting or securing compliance with laws, rules and regulations; reviewing operating records/reports and evaluating their effectiveness)? + I have not graduated from an accredited four-year college or university with a bachelor's degree in any field + Less than 12 months of the administrative support work identified + 12 months or more of the administrative support work identified 04 How many years do you have of a combination of post high school education in any field AND/OR full-time administrative support (e.g., screening visitors and callers; opening/distributing mail, typing/proofing documents, letters, and reports; organizing files; scheduling meetings/appointments; arranging travel; processing travel claims; ordering supplies/equipment) or technical support work (e.g., determining budget, personnel, and equipment needs; compiling/evaluating statistical, historical, economic, business, financial or technical program data; interpreting or securing compliance with laws, rules and regulations; reviewing operating records/reports and evaluating their effectiveness)? 30 semester hours equals one year of experience. + I do not have any of the combined education and/or experience + Less than five years of the combined education and/or experience + Five years or more of the combined education and/or experience 05 Are you a current State of Iowa employee- executive branch? IF YES - How many months do you have of full-time experience in the classification of Administrative Assistant 1 for the State of Iowa? + I am not a current State of Iowa employee + I do not have any experience in the classification of Administrative Assistant 1 for the State of Iowa + Less than 12 months of full-time experience in the classification of Administrative Assistant 1 for the State of Iowa + 12 months or more of full-time experience in the classification of Administrative Assistant 1 for the State of Iowa 06 Selective 993 (Customer Service with Market Sales Focus) Does your application demonstrate that you have 12 months' experience serving as an inside sales and/or customer service representative with experience in at least three of the following areas: + Attraction of potential customers by answering product and service questions; + Management of customer orders from receipt through delivery/installation; + Assisting customers with product selection utilizing product knowledge; + Handling customer issues to ensure customer satisfaction; + Performing outbound calls to inform customers of products and services? + Yes + No Required Question Employer State of Iowa Agency 250 Corrections - Prison Industries Address 510 E 12th St Des Moines, Iowa, 50316 Website http://www.iaprisonind.com/ Apply Please verify your email addressVerify Email