The Administration Specialist in our Special Handling Team will be responsible for servicing clients with past due account status issues.

In the Role

Negotiate with authorized third parties and customers via telephone regarding past due accountsInvestigating, researching & tracking consumer information - Negotiate payments & settlements on customer accountsQualifying consumers for payment plans by gathering full and complete informationMaintaining compliance with FDCPA and state regulationsMonitor delinquent accounts for status updates and follow up with consumers and authorized third parties if needed.Using online tools to research information on accountsTaking inbound calls from customers and third parties regarding the status of an active or inactive accountMaintaining account documentation and follow up as necessaryProvide outstanding customer service to customers, 3rd parties, and OneMain employeesPrioritizing assigned work to align with business and company needs

Requirements

High School Diploma or GEDCollection experience preferred but will train highly motivated individual with sales experienceStrong phone, communication and negotiation skillsAbility to work well under pressure and meet goals in a fast-paced environmentQuick thinker with creative research skillsProficiency with Internet and basic MS Office applicationsAbility to maintain confidentiality with sensitive information

Location: Fort Mill, SC or Evansville, IN