Role summary:  

The Administration Manager plays a critical leadership role in ensuring the smooth and efficient operation of administrative team across the business. Managing a team that includes an Administration Specialist, Assistant Administration Specialists ((regional and support office), Office Coordinator, and Personal Assistants, the Administration Manager is responsible for overseeing day-to-day administrative operations, streamlining processes, and ensuring a consistent and professional approach to office management. This role is key in implementing systems that support operational efficiency, improving service delivery, supporting cross-functional teams, and ensuring that the administration function adds value to the wider organisation. Strong leadership, excellent organisation, and the ability to manage competing priorities are central to success in this role.

Strategic & Cross-Functional Support

•    Act as a central point of contact for all administrative functions, providing strategic support to senior leadership and functional teams.
•    Work with other managers to support cross-functional initiatives and projects requiring administrative input or coordination.
•    Contribute to business continuity planning and crisis response, ensuring office readiness and administrative resilience.

Team Leadership & Management

•    Lead, support, and develop a team of administrative professionals, including regular 1:1s, performance reviews, and objective setting. To support right first time and on time delivery.
•    Foster a culture of collaboration, continuous improvement, and high performance within the administration team.
•    Delegate tasks appropriately and ensure coverage across administrative responsibilities across the region and support office.
•    All other duties as reasonably required, which are in line with the general scope and nature of the role. This list is not exhaustive

Process Improvement 

•    Identify and implement process improvements that enhance administrative efficiency and service delivery.
•    Standardise administrative procedures across offices to ensure consistency and best practices.
•    Work with Regional stakeholders and functions (e.g., IT, Finance, HR) to ensure alignment of administrative processes with wider company systems.

Vendor Management 

•    Lead the team in collaborating closely with Procurement and relevant functions to set up new suppliers and ensure smooth onboarding.
•    Oversee supplier setup processes and act as the main liaison between Procurement, vendors, and internal stakeholders.
•    Support procurement activities related to office services, ensuring value for money and compliance with company policies.
•    Guide the team in managing EBP expenses, travel bookings, and purchase orders as required.

Office Coordination & Operations

•    Oversee the coordination of office facilities, supplies, and services, ensuring a professional and efficient work environment via the office coordinator.
•    Manage logistical support for meetings, visits, and corporate events, including space booking and equipment needs.
•    Ensure adherence to health and safety standards and compliance with office protocols across all locations.