Admin Svcs Sr Manager Job ID 209892 Posted 13-Mar-2025 Service line Corporate Segment Role type Full-time Areas of Interest Facilities Management Location(s) Hyderabad - Telangana - India Job Description Role : Admin Services Sr Manager About the Role: We are seeking a highly motivated and strategic Admin Services Sr Manager to support the Center Lead, of our Business Services Organization (BSO). As a CBRE Admin Services Sr Manager, you will oversee and guide a team responsible for supporting center operations and driving strategic initiatives across multiple departments. This role will be responsible for leading engagement and driving cross-functional collaboration. As a trusted advisor to the Center lead, the Sr. Manager will ensure operational excellence and foster a high performing, engaged workplace. The ideal candidate will possess exceptional organizational and leadership skills, with the ability to manage multiple priorities, engage stakeholders across the business, and drive measurable outcomes. What You’ll Do: + Center Management & Administration + Oversee Center workplace operations in collaboration with functional leads (HR, Finance, Facility Management, IT, among others). + Monitor & optimize budgets, resource planning, and center management (CM) performance metrics. + Ensure compliance with company policies and governance standards. + Strategic Program Management (PMO) + Drive strategic projects aligned with BSO growth objectives and center priorities. + Develop reports and presentations for leadership updates and Sr leadership team discussions. + Leadership & Stakeholder Engagement + Act as a primary liaison between the Center Lead, senior leadership team, and cross-functional teams. + Plan and facilitate leadership meetings, town halls, and strategic workshops. + Provide actionable insights by analyzing data and identifying opportunities for operational improvements. + Internal Communication and Information Flow + Facilitate seamless information exchange between the Center management teams, delivery & platform support departments. + Manage internal communication strategy by partnering with Global Communications leads to align messages with the company’s goals and values. + Employee Engagement & Best Place to Work Initiatives + Partner with HR & Engagement Committee’s to conceptualize and lead employee engagement programs. + Support Best Place to Work initiatives and champion workplace culture development. + Strategic Advisory and Decision Support + Analyze complex information and present actionable recommendations to the Center Lead & Global General manager. + Assist in prioritizing initiatives and aligning them with the BSO’s strategic objectives + Anticipate potential challenges and opportunities, offering proactive solutions. + Business Continuity Planning (BCP) and Incident Management + Collaborate with cross-functional teams to establish and regularly update the BCP for operational resilience. + Lead the governance of the center LIRT to ensure a swift, coordinated response to incidents, including ystem downtime, data breaches, or operational disruptions. + Support BCP simulations and incident management drills to test readiness and identify areas fimprovement. Partner with IT, Operations, and Risk Management teams to ensure incident reports, root cause analyses, and corrective actions are completed and communicated effectively. + Provide timely updates to leadership during incidents, ensuring transparent communication and decision-making. What You’ll Need: + Strategic Thinking: Ability to think holistically and align initiatives to business goals. + Project Management: Strong program and project management skills, with experience in leading cross-functional initiatives. + Stakeholder Management: Proven ability to collaborate with and influence senior leadership and cross-functional teams. + Data Analysis and Problem-Solving: Analytical mindset with experience in making data-driven decisions. + Communication: Excellent written and verbal communication skills, including presentation development. + Operational Excellence: Knowledge of operational processes in shared services or global capability centers. Preferred Skills: + Experience in managing GCC operations or working within a shared services environment. + Familiarity with change management methodologies like Prosci or ADKAR. + Working knowledge of financial management, budgeting, and resource planning. + Experience in facilitating executive-level meetings and workshops. + Strong understanding of organizational culture and employee engagement best practices. Qualifications: + Bachelor’s degree in business administration, Finance, Operations Management, or related field. MBA preferred. + 10-12 years of experience with at least 5 years in a leadership role managing cross-functional teams. + Proven experience in a Chief of Staff, Strategy, Center Administration. Program Management, or Business Operations role. + Experience in a Global Capability Center (GCC) or Shared Services environment is highly desirable. + Certification in Agile methodologies, Project Management (PMP) or Lean Six Sigma is a plus. DISCLAIMER This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)