A bit about us 

Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us!
 

Job DescriptionPosition Title: 8x8 Unified Communications and Contact Center Engineer / Administrator

Department: IT Infrastructure / Customer Experience

Location: India

Company: Trek Bicycle Corporation

Overview

We’re looking for a hands-on 8x8 Engineer/Administrator who thrives in managing XCaaS platforms. You’ll be the go-to expert for Trek’s global 8x8 Unified Communications and Contact Center setup—designing call flows, integrating with enterprise systems, and ensuring a seamless experience for agents and customers alike.

Key ResponsibilitiesAct as the primary technical administrator for the 8x8 XCaaS platform.Manage and maintain 8x8 infrastructure and troubleshoot system issues.Configure permissions, call routing, flows, and integrations in 8x8.Serve as Subject Matter Expert for 8x8 solution design and optimization.Promote platform adoption through user training and support.Oversee integrations between 8x8 and Microsoft Dynamics CRM and ChatBots.Architect, design, and manage IVRs, call flows, and 8x8 configuration for global teams.Suggest and implement improvements and help with prioritization.Support infrastructure needs across global Retail and Customer Care locations.Participate in vendor meetings and SLA reviews.Monitor system performance and implement improvements.Contribute to roadmap planning and solution upgrades.Leverage Microsoft Azure to develop AI speech capabilitiesImplementing AI-driven applications and chatbots. Stay current on advancements in XCaaS, AI, and security standards.QualificationsBachelor's degree in IT or equivalent technical experience.5+ years of hands-on experience in 8x8 or similar platforms (RingCentral, Genesys, Five9, etc.).Proven expertise in managing permissions, flows, call routing, and integrations.

Experience with CRM integrations, especially Microsoft Dynamics.Strong troubleshooting skills and customer service orientation.Solid understanding of gateways and SIP trunk configurations.Experience training end-users and documenting procedures.Nice-to-HavesFamiliarity with ChatBot and digital communication tools.Knowledge of GDPR and privacy-related compliance needs.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!