Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. Job Summary: The Customer Support Entry Analyst is focused on addressing basic customer inquiries and issues. This role involves learning company products and services, handling customer queries via email or chat, and escalating complex issues to senior staff. Customer Support: • Respond to customer inquiries and concerns • Provide timely and accurate information to customers • Troubleshoot and resolve customer issues • Maintain a positive and professional attitude towards customers • Escalate complex issues to appropriate departments Entry Analyst: • Review and enter customer data into company databases • Verify accuracy and completeness of customer information • Identify and report any discrepancies or errors in customer data • Communicate with other departments to ensure customer data is updated and accurate • Maintain confidentiality and security of customer information • Assist with data analysis and reporting as needed High Impact Behaviors: • Continuous Professional Development: Professionals should be committed to lifelong learning, seeking out opportunities for self-improvement, and staying abreast of industry trends and best practices. • Collaboration and Teamwork: Effective professionals understand the value of collaboration. They work well with others, contribute to team goals, and understand that diverse perspectives can lead to better solutions. • Results Driven Performance: High performing professionals focus on delivering results. They set high standards for their own performance and are committed to achieving objectives efficiently and effectively. Qualifications: • Bachelor’s degree in Business, Engineering, or a related field or equivalent work experience that provides exposure to fundamental theories, principles, and concepts. • A basic understanding of Lean Six Sigma principles is expected, though certification may not be necessary at this entry level. • Proficiency in data analysis and familiarity with Microsoft Office Suite, particularly Excel, to manage and analyze data. • Strong attention to detail and organizational skills to ensure accuracy in data collection and analysis. • Excellent communication abilities to effectively share findings and work within a team environment. • A willingness to learn and adapt to new methods and tools used in continuous improvement processes. Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.