Ad CX Quality Programs, Prime Video Ads
Amazon.com
Are you passionate about transforming the streaming TV advertising landscape? Do you want to help build an advertising business that will revolutionize how brands connect with Prime Video's global audience? Prime Video Advertising is one of Amazon's newest and fastest-growing businesses, offering advertisers unprecedented reach across premium content including Amazon Originals, Live Sports, and more.
We are seeking an Ad CX Quality Programs Manager to lead and standardize quality control processes across our advertising experience ecosystem. This role will serve as the primary owner for quality initiatives, driving systematic improvements in our ad delivery systems, cue point management, and sponsorship programs. The ideal candidate will combine strong technical program management skills with a data-driven approach to quality control, leading cross-functional efforts to reduce customer-impacting defects, implement automated quality checks, and establish robust measurement frameworks. As our quality programs leader, you will partner with multiple teams to develop and execute strategies that enhance our advertising experience while ensuring operational excellence across our global platforms.
Key job responsibilities
• Lead and standardize quality control processes across Ad CX programs.
• Develop and implement automated quality checks, measurement frameworks, and dashboards for proactive issue identification and performance monitoring
• Establish standardized processes for defect taxonomy, tracking, root cause analysis, and resolution across teams
• Coordinate cross-functional efforts, including "Walk the Store" exercises, to identify and address quality gaps
• Partner with Trust & Safety and operational teams to ensure compliance and content appropriateness for PVA house ads
• Manage responses to VOC Ad CX signals and customer-reported issues, driving continuous improvement through data-driven insights
• Design scalable solutions for international expansion of cue point systems and ad delivery quality
• Build and maintain relationships with key stakeholders across Product, Engineering, and Operations teams
• Provide regular reporting on quality metrics and program effectiveness to senior leadership
We are seeking an Ad CX Quality Programs Manager to lead and standardize quality control processes across our advertising experience ecosystem. This role will serve as the primary owner for quality initiatives, driving systematic improvements in our ad delivery systems, cue point management, and sponsorship programs. The ideal candidate will combine strong technical program management skills with a data-driven approach to quality control, leading cross-functional efforts to reduce customer-impacting defects, implement automated quality checks, and establish robust measurement frameworks. As our quality programs leader, you will partner with multiple teams to develop and execute strategies that enhance our advertising experience while ensuring operational excellence across our global platforms.
Key job responsibilities
• Lead and standardize quality control processes across Ad CX programs.
• Develop and implement automated quality checks, measurement frameworks, and dashboards for proactive issue identification and performance monitoring
• Establish standardized processes for defect taxonomy, tracking, root cause analysis, and resolution across teams
• Coordinate cross-functional efforts, including "Walk the Store" exercises, to identify and address quality gaps
• Partner with Trust & Safety and operational teams to ensure compliance and content appropriateness for PVA house ads
• Manage responses to VOC Ad CX signals and customer-reported issues, driving continuous improvement through data-driven insights
• Design scalable solutions for international expansion of cue point systems and ad delivery quality
• Build and maintain relationships with key stakeholders across Product, Engineering, and Operations teams
• Provide regular reporting on quality metrics and program effectiveness to senior leadership
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