Job Description A large financial organization is seeking an Application Support Analyst (ACH) for a contract opportunity through the end of the year (with a likelihood for extensions into next year & potential for hire). This individual will be responsible for ensuring the stability, performance, and usability of business-critical ACH applications. You’ll work closely with end users, developers, and IT teams to troubleshoot issues, implement new solutions, and optimize application functionality across the organization. Key Responsibilities: • Incident & Problem Management • Own the incident management process for application-related issues. • Act as the final escalation point for technical issues, performing root cause analysis and resolution. • Minimize service disruptions and ensure timely restoration of services within SLA targets. • Monitoring & Troubleshooting • Monitor application performance and proactively identify potential issues. • Resolve application errors and bugs, working with development teams when needed. • Use diagnostic tools and logs to investigate and resolve complex problems. • Documentation & Standards • Develop and maintain support documentation • Establish and enforce application support standards and best practices. • User Support & Training • Provide expert-level support and guidance to end users and internal teams. • Assist in onboarding and training new team members on supported applications. • Communicate technical information clearly to non-technical audiences. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements • 5-7+ years of experience with Application Support/ Application Analyst • ACH - Deep business knowledge of ACH + understands ACH as a product • CICS – ability to navigate transaction data on CICS greenscreens • PEP+ Functional Knowledge • Banking industry experience or previous 5/3 experience • Snowflake (fundamental knowledge; knows how to engage with basic functions & extract data) • PowerBi – can create simple dashboard • ServiceNow – navigate the platform null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.