Frontdoor is reimagining how homeowners maintain and repair their most valuable asset – their home. As the parent company of two leading brands, we bring over 50 years of experience in providing our members with comprehensive options to protect their homes from costly and unexpected breakdowns through our extensive network of pre-qualified professional contractors. American Home Shield, the category leader in home service plans with approximately two million members, gives homeowners budget protection and convenience, covering up to 23 essential home systems and appliances. Frontdoor is a cutting edge, one-stop app for home repair and maintenance. Enabled by our Streem technology, the app empowers homeowners by connecting them in real time through video chat with pre-qualified experts to diagnose and solve their problems. The Frontdoor app also offers homeowners a range of other benefits including DIY tips, discounts and more. For more information about American Home Shield and Frontdoor, please visit frontdoorhome.com.
ResponsibilitiesSummary: This position applies knowledge of the terms and conditions of the 2-10 warranties to accurately advise and educate builder/members, homeowners and others of the requirements, responsibilities, and obligations under the warranty. The Operations Specialist will ensure compliance requirements are met and payments are applied accurately.
Responsibilities:
Ensure exceptional customer service to internal and external customers.Prepare and audit invoices sent to external customers.Payment conciliation for over or under payments.Accurately enter and process enrollment forms into the system and validate all information. Audit home enrollments to verify risk management and eligibility requirements are met and ensure all information is complete and accurate.Identify and resolve inadequate applications and associated revenue by performing follow ups through written and oral communication within required timeframes.Audit payments received to ensure funds are applied appropriately to enrollments.Digital filing of enrollments and associated payments.Manage and properly input metadata necessary to process homeowner transfer of warranty.Ensure that Service Level Agreements and deadlines are met by coordinating and following up with all necessary parties.Manage assigned shared inbox tasks, which includes researching facts and gathering documentation necessary to ensure are standards and requirements for the enrollment have been met by Builder/Seller to complete enrollment.Document all customer interactions in a clear, concise and informative matter.May assume other duties as applied.Required Skills:
College-level writing skills and exceptional verbal communication skillsExcellent data entry skills with the ability to effectively enter data into software and confirm all information is accurateProcess critical thinking skills to analyze and negotiate with experience resolving highly escalated situationsStrong ability to multi-task and manage competing prioritiesMethodical in approach and attention to detailAbility to apply problem solving skills to complex situationsAble to successfully work with clients and collaborate with team membersMust have proficient computer skills working in Microsoft\ applications, such as Word, Excel, Outlook and TeamsHighly motivated and customer centricStrong work ethic and able to work in a team environmentSkilled in invoicing and/or billing
Preferred Skills:
Experience with accounting capabilities and functionsExperience with accounting software, such as QuickFieldsPhysical Role Requirements: Be seated at a computer intermittently for up to eight hours a day. Move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects. Sitting for long periods of time while using office equipment such as computers and phones. Repetitive motions using hands and digits; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment.
QualificationsMinimum Education, Licensure and Professional Certification requirements: Associate degree required
Minimum Experience required (number of years necessary to perform role): 2+ years accounting and office work experience required, 3+ years of experience preferred
Travel: Ability to travel to local events as necessary.
FLSA: Non-Exempt
Status: Full time
Other/State SpecificThis role pays between $18.00 to $19.00 per hour and your actual pay rate will depend on your skills, qualifications, responsibilities, experience, and location.
At Frontdoor certain roles are eligible for additional rewards and incentives. Speak directly to your recruiter to learn more.
Our approach to benefits is holistic, and includes health, wellbeing and financial components including: insurance for medical/pharmacy, dental, vision, life, and disability, weight loss and smoking cessation programs, matching 401(k) and ability to participate in our employee stock purchase plan.
Learn more about benefits at Frontdoor.
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