Amazon’s Finance Operations organization is seeking an Accounts Receivable (AR) Analyst that will work directly with customers to assure cash collection, addressing outstanding payment and billing questions. This position will lead efforts to dive deep into customer data, invent and simplify process, provide an excellent customer service and business support, aligned to global policies and interacting with different geographies. This role is based in São Paulo.


Key job responsibilities
• Review accounts receivable aging reports on a daily basis to identify delinquent invoices requiring immediate actions;
• Determine reason for delinquency, work cooperatively with customers and according to collection policies to resolve it;
• Thoroughly and accurately document all collection efforts for each assigned account in the appropriated tool and all reports;
• Go deep into invoice and billing discrepancies to ensure timely, accurate receivables according to due dates;
• Provide timely follow-up on payment arrangements and drive actions to reduce DSO;
• Work to faster identify payment for cash application;
• Track Progress against monthly forecasted goals;
• Be attentive and follow up Customer’s Credit and Financial Health;
• Educate internal and external customers on self-service tools;
• Identify and Implement best practices to Order-to-Cash ; document operating procedures for complex customers;
• Recognize escalation trends, identify defects and root causes, follow-through to resolution, including executive-level communication;
• Partner with and influence Sales, Billing, Shared Service and others to resolve defects;
• Leverage data from numerous databases and internal tools (using Excel, SQL, or other data management systems) to perform reporting and analysis;
• Lead and Support innovative multi-functional projects and teams;
• Work across different business partners;


About the team
Diverse Experiences

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