**Introduction** **Your role and responsibilities** Prepare and send invoices to customers accurately and promptly. Verify that invoices contain the necessary information, including purchase order numbers, billing terms, and payment instructions. Address and resolve any billing discrepancies or issues. Receive and process payments from customers through various payment methods, such as checks, credit cards, and electronic funds transfers. Apply payments to customer accounts accurately and reconcile any discrepancies. Monitor and follow up on overdue accounts. Contact customers to request payment and negotiate payment arrangements when necessary. Maintain records of collection activities and customer interactions. Respond to customer inquiries regarding invoices, account statements, and payment history. Provide clear and concise explanations of payment terms and account balances. Generate regular reports on accounts receivable status for management. Provide insights and analysis on aging receivables and collection efforts. Ensure compliance with company policies and relevant regulations. Maintain proper documentation for audit purposes. Lead / Coordindate accounts receivable and billing team Report to internal management and support external **Required technical and professional expertise** Higher Education - Bachelor's degree in Finance or related field Proven experience in accounts receivable or a similar finance role. Proficiency in accounting software and Microsoft Excel. Strong attention to detail and accuracy. Excellent communication and interpersonal skills. Ability to prioritize and meet deadlines. Knowledge of accounting principles and regulations IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.