Who We Are

Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation.  For more information, please visit solera.com.

The Role

A Collection Specialist Level 2 is responsible for managing and improving the collections process to recover outstanding debts while maintaining positive customer relationships. They work closely with customers to resolve outstanding payment issues and may have the authority to make more complex decisions regarding settlements, payment plans, or referring delinquent accounts to collections agencies. This role often involves more extensive data analysis and reporting. The ideal candidate should have strong communication and negotiation skills, be detail-oriented, and able to work in a fast-paced environment.

What You’ll Do

Customer Interaction: Contact customers through various channels, including phone, email, and written correspondence, to discuss outstanding debts, negotiate repayment terms, and establish payment plans.Account Management: Monitor and manage a portfolio of delinquent accounts, tracking and documenting all communications, agreements, and payment activities.  Communicate with internal stakeholders, such as sales and customer service teams, to resolve customer issues and ensure timely payment.Negotiation: Negotiate with customers to reach mutually acceptable solutions, which may involve offering settlements, discounts, or extended payment terms.Documentation: Maintain detailed and accurate records of all collection’s activities, ensuring compliance with legal and regulatory requirements.Customer Service: Provide excellent customer service while dealing with customers, answering their questions, and addressing concerns professionally and courteously.Escalation: Provide regular updates on collection activities and account status to management. Determine when to escalate delinquent accounts to a higher level of collections or recommend legal actions, as necessary. Identify and escalate high-risk accounts to management for further action.Data Analysis: Analyze customer accounts to identify trends and payment behaviors, making data-driven decisions to improve collection strategies.Reporting: Generate and analyze collection reports to assess the effectiveness of collection efforts and provide regular updates to management.Compliance: Ensure all collection activities adhere to relevant laws, regulations, and company policies, such as the Fair Debt Collection Practices Act (FDCPA).Training and Support: May assist in training and mentoring Collection Specialists Level 1, offering guidance on best practices and complex cases.

What You’ll Bring

High school diploma or equivalent. Bachelor's degree in finance or related field may be preferred.Familiarity with basic accounting principlesProficiency in using collection software and Microsoft Office applications, especially Excel.Knowledge of relevant laws and regulations governing collections activities.Experience with collections software or enterprise resource planning (ERP) systems is a plus.Strong negotiation and communication skills.Excellent problem-solving and analytical skills.Attention to detail, accuracy, and organizational skills.Ability to work well under pressure and meet deadlines.  Ability to prioritize tasks and work in a fast-paced environment.Willingness to learn and follow established procedures.Ability to work collaboratively as part of a team.Excellent communication and interpersonal skills.  Able to communicate clearly and effectively, verbally, in writing, and by electronic communications with both internal and external clients.Excellent customer service skills.Ability to mentor and coach

It is impossible to list every requirement for, or responsibility of, any position.  Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company’s needs may change over time.  Therefore, the above job description is not comprehensive or exhaustive.   The Company reserves the right to adjust, add to or eliminate any aspect of the above description.  The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.

el.