Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

The Accounts Receivable Representative is responsible for resolving internal and external issues that delay invoice payments through direct customer interaction. This role involves managing the entire process from invoicing to cash collection and serving as the primary contact for problem resolution within a portfolio of 200-400 accounts, totaling upwards of $20M.

Key Responsibilities:

Communicate professionally in both written and verbal forms.Efficiently handle a high volume of email communication and phone contacts.Understand customer billing platforms to identify and resolve issues.Apply key Excel functions to enhance collection efficiencies for large customers.Leverage relationships across departments and business units to improve problem resolution and drive action plan completion.Proactively identify problems and potential risks, formulate solutions, and develop and implement action plans.Drive accountability by addressing delinquency issues within the customer and the organization.Effectively adapt to changes in priorities based on business needs.Consistently achieve or exceed established goals.Identify and escalate changes in customer behavior indicating increased risk of delinquency or default.Work independently with minimal direction, adhering to guidelines and company policies.Support the development and implementation of onboarding content for new team members.Apply Practical Process Improvement techniques to identify and address root causes of problems.Mentor and support other team members.

Minimum Requirements/Qualifications:

Bachelor’s degree in a business field preferred.Excellent written and verbal communication skills for effective interaction via phone and email; professional and customer-focused manner with attention to detail.Goal-oriented with a high degree of integrity.Background in collections, customer service, or finance, with analytical skills necessary to reconcile customer trade accounts.Ability to work effectively with team members in an open environment.Proficiency in MS Office (Word, Excel, and Outlook), Oracle, and Cognos.Willingness to travel up to 20%.

Non-Negotiable Hiring Criteria:

High School Diploma.5+ years of experience in collections and/or business, or an equivalent combination of education and experience.Experience in business-to-business collections, customer service, or finance, with the analytical skills necessary to reconcile customer trade accounts.Proficiency in MS Office (Word, Excel, and Outlook).Excellent written and verbal communication skills for effective interaction via phone and email.High degree of integrity and ability to work well in a team environment.