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Udemy is an AI-powered reskilling platform built to help people and teams grow. It’s personalized, practical, and focused on real-world impact.

Our mission is simple: to transform lives through learning. Your work helps people around the world build skills they can use, whether they’re picking up something new or leveling up to stay ahead.

Over 80 million learners and 17,000 businesses already learn with Udemy. If you’re excited by change, energized by learning, and ready to have a real impact, you’ll feel right at home. 

Learn more about us on our company page.

Where we work:

This is an in-office position, requiring three days a week in our Polanco, Mexico City office (Tuesday, Wednesday, Thursday) and flexibility on Mondays and Fridays.

About your Skills: 

Leadership & Attention to Detail: You bring a sharp eye for accuracy and compliance, balanced with the ability to oversee complex AR operations and guide your team to deliver error-free results at scale. Clear & Confident Communication: Excellent written and verbal communication skills, with the ability to convey complex information clearly and professionally across internal teams and with external customers. Strategic Organization: Exceptional organizational skills that go beyond task management — you can prioritize competing demands, lead initiatives, and keep the AR engine running smoothly under pressure. Team Development & Collaboration: Known for fostering a high-performing, collaborative team culture. You lead by example and know how to rally cross-functional partners toward shared financial goals.

About this role:

As the Accounts Receivable (AR) Manager, you will lead the strategy and execution of our receivables function, ensuring the timely and accurate collection of outstanding balances across a diverse customer portfolio. You’ll oversee the end-to-end AR lifecycle, from billing accuracy to cash application, and play a critical role in optimizing working capital and driving operational excellence.

In this role, you'll guide a team of AR professionals, fostering a culture of accountability, collaboration, and continuous improvement. You’ll partner cross-functionally with Sales, Customer Success, Finance, and Legal to resolve complex billing issues, streamline processes, and improve the customer experience. Your analytical mindset and data-driven approach will inform key decisions around credit risk, payment behavior, and collection strategies.

By ensuring compliance, consistency, and strong controls, your leadership will directly impact our cash flow health, reduce risk exposure, and support scalable growth across the organization.

What you'll be doing:

Lead AR Operations: Oversee the daily operations of the Accounts Receivable function, ensuring timely and accurate invoicing, collections, and cash application across all customer accounts. Drive Strategy & Process Improvement: Identify opportunities to optimize the AR lifecycle using automation, AI, and best practices to improve efficiency, reduce DSO, and enhance the customer payment experience. Team Leadership: Manage and develop a team of AR professionals by setting performance goals, providing coaching, and fostering accountability and growth. Partner Cross-Functionally: Collaborate with Sales, Customer Success, Legal, and FP&A to resolve escalated billing issues, support contract compliance, and align on customer communication strategies. Monitor and Report on Performance: Own AR-related KPIs and reporting, delivering insights to senior leadership on collection trends, credit risk, and forecast accuracy. Support Global Scalability: Ensure AR processes meet the needs of international customers, adapting for local tax laws, currencies, invoicing formats, and compliance requirements. Risk Management: Develop and maintain credit policies, evaluate customer creditworthiness, and mitigate exposure to bad debt while supporting customer relationships.

What you’ll have: 

Leadership Experience: 5+ years of progressive experience in Accounts Receivable or related financial operations, including at least 2 years in a managerial or supervisory role, with a proven track record of improving collections performance and team outcomes. Technical Acumen: Proficiency in ERP and billing systems (NetSuite preferred) and CRM platforms like Salesforce. Strong Excel and data analysis skills, with the ability to design reporting dashboards and uncover insights to support cash flow and forecasting. Operational Expertise: Deep understanding of the full AR lifecycle — from billing and collections to dispute resolution and cash application — with a mindset for continuous improvement and automation. Accounting & Compliance Knowledge: Familiarity with GAAP and revenue recognition principles, with the ability to ensure AR operations remain compliant and audit-ready. Analytical and Strategic Thinking: Strong analytical skills with the ability to interpret AR metrics and trends, solve complex problems, and contribute to broader financial planning. Global and Cross-Functional Collaboration: Experience working with international teams or customers, with an appreciation for regional billing nuances. Confident communicator able to partner effectively with Sales, Legal, and FP&A.

 

At Udemy, we strive to be transparent around compensation. Actual compensation for this role is based on several factors, including but not limited to job-related skills, qualifications, experience, and specific work location due to differences in the cost of labor. In addition to a base salary, this role is also eligible for equity.

Hiring Compensation Range$800,000—$1,000,000 MXN  Why work here?

You’ll grow here.
Learning is part of the job. You’ll get full access to Udemy courses, a monthly UDay to invest in yourself, and a budget to spend on whatever helps you improve. Many people are diving into AI lately, but what you focus on is up to you.

AI is real here.
We use it in the way we learn and the way we work. You’ll have the space and tools to experiment, apply, and get better at using AI in practical ways.

You’ll own your work.
We trust people to lead, make decisions, and follow through. You don’t need to wait for permission or layers of approval to have an impact.

You’ll build with others.
We collaborate openly and shape ideas together. Everyone has a voice, and good thinking is welcomed from any direction.

You’ll see your impact.
What you build helps people grow their skills, change their careers, or find a path forward. You’ve got the experience, why not use it to help others gain theirs?

Bring your curiosity. We’ll bring the platform and the support. Let’s LEARN together. 

Our Benefits Start with U

Our benefits start with you and were built to provide you and your family with the protection and care you need, making it easy to access the right coverage when you need it most. Benefits vary by region, and we encourage applicants to review our US Benefits,  Ireland Benefits & Turkiye Benefits pages to get an understanding of some of the benefits we offer. For details on region-specific benefits, please refer to the information provided during the hiring process. 

Benefits outlined are provided as a general overview and may vary depending on the location, role, and employment classification. All benefits are subject to change at the discretion of the organization and in accordance with applicable laws and policies.   At Udemy, we value diversity and inclusion and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition, or disability. We understand that not everyone will match each of the qualifications. However, we also realize that everyone has unique experiences that can add value to our company. Even if you think your background might not perfectly align, we'd love to hear from you! 

Information regarding data privacy is available within the Udemy Careers Privacy Notice.