**Job Summary** • Process and research invoices, returns and credits • Maintains debtor records and analyses collections • Updates and summarises receivables • Assists collections, customers and sales/marketing department in requests for invoices or shipping verification • Assists with compliance requirements imposed on the company from customer portals • Acts as backup for Accounts Payable **Key Accountabilities** • Collaborate with Finance and Sales professionals to maintain accounts receivable • Telephone Collections on overdue debtors, striving for that 1st call resolution • Compile and process information on all assigned debtors on aged trial balance • Ensure customers are billed correctly for goods and services offered • Periodically issue invoices and distribute them electronically or by mail • Communicate with customers and co-workers to answer questions • Resolve disagreements between the company and its debtors • Request payment of pending debts in a firm yet considerate manner • Negotiate payment arrangements when needed • Keep accurate records (customer master file information, received payments etc) • Prepare and submit statements • Daily bank allocations on all payments received • Ensure you adhere to company policies and procedures • Provide excellent customer service internally and externally • Work actively to reach team and individual key performance indicators • Process customer account applications, credit notes and credit card payments • Accounts Payable Back Up Support when required • Timely and Accurate entry of Supplier invoice • Supplier payment runs when required • Other duties and responsibilities as assigned or required **Safety** • Promote compliance with the Company's EHS systems and relevant legislation and regulations • Promote and support the reporting of incidents such as near miss, accident or equipment damage **Competencies** • Proven experience in Accounts Receivable in a fast paced and dynamic environment with >500 active accounts • Self-starter, able to work under time constraints, detail-oriented • Excellent communication and interpersonal skills • Proficient in MS Office and data entry; working knowledge of SAP • Ability to meet deadlines, organise work priorities and coordinate tasks • Demonstrate a flexible and “can do” attitude • Great attention to detail • Demonstrated analytical and problem-solving skills • Focused on achieving agreed targets • Confidentiality and trustworthines