Job Summary

• Process and research invoices, returns and credits

• Maintains debtor records and analyses collections

• Updates and summarises receivables

• Assists collections, customers and sales/marketing department in requests for invoices or shipping verification

• Assists with compliance requirements imposed on the company from customer portals

• Acts as backup for Accounts Payable

 

Key Accountabilities

• Collaborate with Finance and Sales professionals to maintain accounts receivable

• Telephone Collections on overdue debtors, striving for that 1st call resolution

• Compile and process information on all assigned debtors on aged trial balance

• Ensure customers are billed correctly for goods and services offered

• Periodically issue invoices and distribute them electronically or by mail

• Communicate with customers and co-workers to answer questions

• Resolve disagreements between the company and its debtors

• Request payment of pending debts in a firm yet considerate manner

• Negotiate payment arrangements when needed

• Keep accurate records (customer master file information, received payments etc)

• Prepare and submit statements

• Daily bank allocations on all payments received

• Ensure you adhere to company policies and procedures

• Provide excellent customer service internally and externally

• Work actively to reach team and individual key performance indicators

• Process customer account applications, credit notes and credit card payments

• Accounts Payable Back Up Support when required

• Timely and Accurate entry of Supplier invoice

• Supplier payment runs when required

• Other duties and responsibilities as assigned or required

 

Safety

• Promote compliance with the Company's EHS systems and relevant legislation and regulations

• Promote and support the reporting of incidents such as near miss, accident or equipment damage

 

Competencies

• Proven experience in Accounts Receivable in a fast paced and dynamic environment with >500 active accounts

• Self-starter, able to work under time constraints, detail-oriented

• Excellent communication and interpersonal skills

• Proficient in MS Office and data entry; working knowledge of SAP

• Ability to meet deadlines, organise work priorities and coordinate tasks

• Demonstrate a flexible and “can do” attitude

• Great attention to detail

• Demonstrated analytical and problem-solving skills

• Focused on achieving agreed targets

• Confidentiality and trustworthines