Description As an AR FinOps Specialist, you will support Amazon’s strategic customers to identify and resolve billing issues, reconcile accounts and drive monthly collection targets. A successful individual will be self-motivated — someone who can recognize how processes can improve and effectively implement positive changes. The candidate must also be able to build strong cross-functional relationships and demonstrate exceptional organizational skills and attention to detail. You will earn trust with our customers to facilitate timely payment. Amazon seeks a Collection's specialist with at least 5+ years Accounts Receivable & F&A experience in a large customer-oriented corporate environment, for our Advertising and Retail business line. Key job responsibilities • Full cycle of accounts receivable past due balances, including: research, analysis and account reconciliations. • Calling customers and scheduling resolution sessions to understand the procure-to-pay cycles of our customers. • Managing and resolving invoice discrepancies to ensure timely and accurate receivables. • Managing internal and external Accounts Receivable inquiries. • Maintain customer relationships by responding timely and accurately to both internal (company) and external (vendor directly) questions and requests for information. • Understand the Amazon billing processes to provide guidance to customers, identify defects and drive resolution upstream of AR. • Understand the pain points of customers and solve our customer’s problems. • Providing prompt, efficient, detailed, customer-oriented service to customers. • Escalating when appropriate to direct manager and/or senior leaders. • Keeping detailed notes, task creation and reminders in our collections tools. • Acting as the Voice of the Customer for our top tier customers and Sales Teams, reporting and acting on observed areas for improvement. • Actively seeking solutions to customer and sales needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience. • Analyze trends and suggest process improvements. • Perform other projects and duties as required. Basic Qualifications • Graduate of a Bachelors Degree. • Prior experience of at least 5 years in similar Finance & Accounting role as an Analyst or worked in a BPO industry catering to customer needs. • Knowledge on Outlook, Word and Excel or similar desktop applications. • Impecable Communications skills – Written & Verbal • Proficient in Microsoft Excel and Word. • Flexible to work in shifting schedule. • Exemplifies traits of being a Team player , has good interpersonal skills, hardworking, adaptable and detail oriented. • Can work under pressure and with deadlines. • Excellent verbal and written communication skills, with a strong customer service focus. • Has the ability to prioritize, multi-task and work with minimal supervision. • A person who is open to work with diverse teams with different cultures on an global team. Preferred Qualifications • Preferably with a Bachelor Degree/Masters Degree in Finance/Accounting as Major Subject. • Preferably has working knowledge on Oracle Financials or other Finance ERP tools. • Must have Accounts Receivable Collection background. • Porfolio management of strategic customers is a plus. • Excellent organizational and time-management skills Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.