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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Job DescriptionAccounts Receivable Analyst - Property & Asset Management
 About the Opportunity

Join JLL Norwich's dynamic Property & Asset Management team as a Collections Analyst in our prime city centre location. Be part of an inclusive, diverse workplace that prioritizes sustainability and employee wellbeing, complete with flexible workspaces, excellent transport links, and comprehensive facilities including free parking, wellness areas, and family-friendly amenities.
 

What You'll Do

As a Collections Analyst, you'll be instrumental in driving our Accounts Receivable function toward market-leading performance:

Core Responsibilities:

Collections Management: Proactively collect outstanding charges from occupiers using professional telephone techniques and relationship-building skillsStakeholder Relations: Own occupier relationships from a collections perspective and maintain strong client partnerships across designated portfoliosPerformance Monitoring: Track payment activities, prioritize collections from challenging accounts, and implement strategic recovery plansReporting & Analysis: Generate accurate arrears reports, provide management information, and deliver insightful commentary to internal and external stakeholdersCash Management: Collaborate with treasury and AR teams to achieve KPI targets while minimizing unallocated cash through systematic reconciliationProcess Improvement: Support change initiatives and performance enhancement projects to elevate client and occupier experience
 

Specialized Functions:

Lead collection strategy meetings with clients and internal teamsCoordinate with enforcement agents and legal counsel when requiredConduct complex account reconciliations to ensure accuracyMaintain ISAE audited processes and best practice compliance
 What We're Looking For

Essential Requirements:

GCSE level education (including Mathematics and English) or equivalentBasic accounting knowledge and understanding of financial principlesStrong Excel proficiency (pivot tables, VLOOKUP functions preferred)Excellent communication and interpersonal skillsAbility to work independently under pressure while meeting deadlinesStrong organizational skills with attention to detail
 

Preferred Qualifications:

Experience with property service chargesPrevious collections or accounts receivable experienceUnderstanding of commercial property management
 Why Choose JLL Norwich?Prime Location: Modern, sustainable office space in Norwich city centreInclusive Environment: Diverse workplace with religious spaces, gender-neutral facilities, and parent-friendly areasCareer Development: Structured learning programs and professional growth opportunitiesWork-Life Balance: Flexible workspace options and comprehensive employee benefitsCommunity Impact: Join a team recognized as a "Centre of Excellence" in Financial Management
 

Ready to make your mark in commercial real estate? Apply now to become part of JLL's award-winning team!

JLL is committed to creating an inclusive workplace where everyone can thrive, regardless of background, identity, or experience.

Location:

On-site –Norfolk, GBR

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email EMEATA@jll.com or call +44 (0)20 7493 4933 to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process.   Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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