Why SoftwareOne? SoftwareOne is a leading global software and cloud solutions provider that is redefining how companies build, buy and handle everything in the cloud. By helping clients to migrate and modernize their workloads and applications – and in parallel, to navigate and optimize the resulting software and cloud changes – SoftwareOne unlocks the value of technology. The company’s 9,300 employees are driven to deliver a portfolio of 7,500 software brands with sales and delivery capabilities in 60 countries. Headquartered in Switzerland, SoftwareOne is listed on the SIX Swiss Exchange under the ticker symbol SWON. Visit us at https://www.softwareone.com/en The role The Documentation and Collection Specialist is responsible for managing and streamlining the documentation and collection processes within the organization. This role involves ensuring accurate and timely preparation, submission, and follow-up of necessary documents to facilitate efficient accounts receivable (AR) collection and management. Key Responsibilities: Documentation Management: Prepare, review, and manage all vital documentation required for the collection process, including sales invoices, order confirmations, and customer signatures. Ensure all documents are accurate, complete, and stay in sync with internal and external requirements. Maintain organized records of all documentation and ensure easy retrieval when needed. Collection Process: Initiate and manage the collection process by coordinating with internal teams and customers. Follow up on outstanding payments and ensure timely collection of receivables. Address and resolve any issues or discrepancies related to the collection process. Process Improvement: Identify bottlenecks and areas for improvement in the documentation and collection processes. Implement strategies to streamline and optimize these processes, reducing the time taken for each step Collaborate with various departments to ensure smooth and efficient operations. Customer Interaction: Connect with customers to obtain necessary documentation and signatures. Provide support and assistance to customers regarding any queries or issues related to the collection process. Ensure high levels of customer satisfaction by delivering timely and accurate services. Reporting and Analysis: Track and report on the status of documentation and collection activities Analyze data to identify trends and areas for improvement in the collection process. Provide regular updates to management on the progress and outcomes of collection efforts What we need to see from you Qualifications: Bachelor's degree or equivalent experience in Business Administration, Finance, or a related field. Proven experience in documentation management and accounts receivable collection. Strong organizational and time management skills. Excellent communication and interpersonal skills. Proficiency in Microsoft Office Suite and other relevant software. Ability to work independently and as part of a team. Job Function Finance