Responsibilities:

Handle warm transfers from client service associates to assist in resolving client billing requests or issues. Make outbound calls to clients to ring requests or billing issues to resolution. Meet or exceed phone metrics and SLAs. Perform assigned Invoices to cash tasks and work cases accurately and within stipulated timeliness by partnering with business units and/or working with the client to understand and resolve routine requests. Analyze and research client requests that are more complex under the direction of a tenured associate. Provide World Class Service with each interaction to ensure client satisfaction and retention. Continuous support and timely response to Clients, Shared Services Teams, Service, Sales, and implementation for resolution of simple inquiries and escalations. Resolve simple AR Disputes. Participate in organizational initiatives including BPI and continuous improvement. Ability to prepare formatted data files and correspondence for distribution to clients. Works with Banks to resolve client payment issues.

 

Qualifications Required

 

2 years of Accounts Receivable or Finance experience; or client service or equivalent in education and experience. Strong verbal listening and written communication skills. Proficiency in using a PC and Microsoft applications. Ability to work independently or with teams. Ability to stay calm in stressful situations and use problem-solving skills to de-escalate issues.

Preferred Qualifications:

Experience in any of the following is preferred:

Bachelors in Business or Accounting  Medical Billing and Coding experience Banking experience MS Excel expertise Knowledge of financial acumen

A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition

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