Textron is a renowned global multi-industry company with a diverse portfolio spanning aerospace and defense, specialized vehicles, turf care, and fuel systems. Our brand lineup includes leading names like Bell, Cessna, Beechcraft, E-Z-GO, Lycoming Engines and many others. With a strong worldwide presence and a workforce of 34,000 individuals across 25 countries, we prioritize attracting top talent.
JOB SUMMARY
This position is involved in the execution of FSSC Collections and Dispute Management processes including executing the FSSC Customer Inquiry process, all FSSC Dispute Management Processes, and the process of Collections.
RESPONSIBILITIES
Responsibility for the execution of the accounts Collections and Dispute Management processes managed by the FSSC. Gain a good understanding of BU and BU Customer required cash application and collections processes.Focus collections efforts on past due and disputed items.Provide weekly reporting to Manager and/ or BU’s of AR account status and continuing collection activities. Review populations of past due accounts and take action to prevent possible write-off situations. Become proficient in the use of Cforia collections software. Support and execute strategies and work flows to meet BU collections goals.Ensuring an accurate and timely response to Customers Inquiries to the status of account activities.Communicate professionally with internal customers and external customers to effectively understand and resolve customers’ inquiry issues.Accurately log all customer inquiry calls and email requests in Cforia.Coordinate with Sales/Customer Service/BU Accounting to resolve disputed items timely.Assist business units in the reconciliation of customer accounts.Review all debit / credit memos for offsets to keep accounts accurate.Work with customers and BU’s on credit issues (past due/ exceed credit limits).Work with Specialist/Supervisor in the resolution of complex issues regarding customer accounts.Continuously identify ways to eliminate waste in current processes and improve efficiency /effectiveness.Maintain a positive and cooperative attitude with teammates and internal and external customers.Textron is a renowned global multi-industry company with a diverse portfolio spanning aerospace and defense, specialized vehicles, turf care, and fuel systems. Our brand lineup includes leading names like Bell, Cessna, Beechcraft, E-Z-GO, Lycoming Engines and many others. With a strong worldwide presence and a workforce of 34,000 individuals across 25 countries, we prioritize attracting top talent.
JOB SUMMARY
This position is involved in the execution of FSSC Collections and Dispute Management processes including executing the FSSC Customer Inquiry process, all FSSC Dispute Management Processes, and the process of Collections.
RESPONSIBILITIES
Responsibility for the execution of the accounts Collections and Dispute Management processes managed by the FSSC. Gain a good understanding of BU and BU Customer required cash application and collections processes.Focus collections efforts on past due and disputed items.Provide weekly reporting to Manager and/ or BU’s of AR account status and continuing collection activities. Review populations of past due accounts and take action to prevent possible write-off situations. Become proficient in the use of Cforia collections software. Support and execute strategies and work flows to meet BU collections goals.Ensuring an accurate and timely response to Customers Inquiries to the status of account activities.Communicate professionally with internal customers and external customers to effectively understand and resolve customers’ inquiry issues.Accurately log all customer inquiry calls and email requests in Cforia.Coordinate with Sales/Customer Service/BU Accounting to resolve disputed items timely.Assist business units in the reconciliation of customer accounts.Review all debit / credit memos for offsets to keep accounts accurate.Work with customers and BU’s on credit issues (past due/ exceed credit limits).Work with Specialist/Supervisor in the resolution of complex issues regarding customer accounts.Continuously identify ways to eliminate waste in current processes and improve efficiency /effectiveness.Maintain a positive and cooperative attitude with teammates and internal and external customers.EDUCATION/EXPERIENCE
High School or GED requiredCandidate should have a good understanding and a reasonable level of experience in working within a Shared Services environment.Experience working with large multinational company preferableSKILLS/COMPETENCIES
Candidate must have a good understanding of the SAP financial system (FI/CO) and the Receivables Cash and Collections process cycle. (1-3 years Experience)Candidate must have a good understanding and strong work experience (1-3 years) in executing Accounts Receivable processes (Cash Application, Collections) and related processes (Dispute Management/Resolution)Candidate must have a basic understanding of the requirements of the Sarbanes Oxley Act as it relates to controls over the Accounts Receivable process.At Textron, we believe that thriving at work starts with balance.
We prioritize work-life balance with a generous time-off package and a culture that encourages connection and engagement. Whether you're joining an Employee Resource Group or participating in fun workplace activities, there are plenty of ways to make your experience here both meaningful and enjoyable.
Our team is committed to supporting new members, and we take pride in our diverse mix of experience levels. This creates a collaborative environment where mentorship and knowledge sharing thrive.
We also offer a competitive total rewards package, including:
Competitive total rewards packageIndustry-leading 401(k) matchingGenerous tuition reimbursementComprehensive health, dental, and moreJoin Textron and become part of a dynamic team where innovation, creativity, and collaboration are at the heart of everything we do.