**Avance en su carrera en Ball, lder mundial en la fabricacin de envases de aluminio sostenibles. Logre cosas extraordinarias cuando se una a nuestro equipo y marque la diferencia en su desarrollo profesional, la comunidad y en todo el mundo!** **Primary purpose of the position:** The role of the Senior Shared Services Analyst is to execute a sub process within the respective work stream. The role serves as a subject matter expert and is accountable to resolve complex problems, collaborate across the organization, leverage technical expertise, and provide exceptional internal/external customer satisfaction. The Sr. Shared Services Analyst should have understanding of the end-to-end process, and provide knowledge in process improvement activities or transformation efforts. **Essential Responsible Areas:** + Execute established operational processes within the business capability end-to-end process, followingstandardized procedures and guidelines. + Contributes to the team effort in building a high-performing team through strong collaboration, effectivecommunication, and support in additional project work + Achieves thoroughness and accuracy when accomplishing tasks by spotting inconsistencies to produceaccurate work. + Work closely with team members to ensure seamless handoffs and collaboration throughout the process. + Researches issues, collects data, analyses information and/or root cause, and finds resolution todiscrepancies in a timely manner. Escalates as appropriate to different stakeholders. + Acts as the primary point of contact in the execution of day-to-day tasks including answering questions,resolving issues, and providing analysis. May act as a point of escalation for other team members. + Positively interacts with team members and internal/external customers to provide high-quality outcomes. + Takes initiative to identify inefficiencies within processes and advocates for improved efficiency, performanceand quality. Will participate and may lead process improvement exercises. + Adheres to organizational standards, maintains accurate records and documentation, and follows SOPs toensure adherence to SOX and/or regulatory requirements (where applicable) + All other assignments associated with above mentioned tasks, which employer assigns to employee. **Position Requirement & competencies:** + BA or equivalent. + Job-related experience for 3 years minimum. + Strong skills in Organization, Multi-tasking, Customer Service, Effective Communication, Influence, Problem Solving. + Continuous improvement skills a plus + Order Management and Customer Service Experience required + Strong skills in Microsoft Suite. + Required knowledge in Enterprise Resource Planning (ERP), especially in SAP/ JDE In-depth understanding of shared services processes, methodologies and best practices + Languages Essential Desirable Fluent in English, both written and verbal **Ball Corporation es un empleador que ofrece igualdad de oportunidades. Alentamos activamente las solicitudes de todos, independientemente de su gnero, edad, etnia, religin, habilidad u orientacin.** Cuando te unes a Ball, perteneces a un equipo de ms de 16 000 miembros en todo el mundo.Nuestros productos van desde latas, vasos hasta botellas de aerosol de aluminio infinitamente reciclables, que permiten a nuestros clientes contribuir a un mundo mejor. Cada uno de nosotros tiene un profundo compromiso con la diversidad y la inclusin, que es la base de nuestra cultura de pertenencia. Todos en Ball estn marcando la diferencia al hacer lo que amamos. Porque lo que creamos puede cambiar, pero lo que siempre haremos es la diferencia. Tenga en cuenta que el ttulo del trabajo anunciado puede variar del ttulo del trabajo en el contrato debido a la estructura local del ttulo del trabajo y los sistemas globales de recursos humanos. No agencias por favor. Equal Opportunity Employer Minority, Female, Disabled, Lesbian, Gay, Bi-sexual, Transgender and Veterans