Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Overview/General Description

This role requires constant and consistent communications with customers (external) as well as internal (sales, finance, operations). A successful candidate must have exceptional excel skills, be well organized, able to communicate in a professional manner, have great email etiquette, be patient and courteous at all times, and be mindful of maintaining positive customer relationships. Should also be a self-starter. The objectives for this position are clear; once trained the employee is expected to work independently for the most part. An excel assessment test will be given.

 Responsibilities

Analyze customer accounts to understand various invoice types, determine if credits are due, etc., and organize open invoices into a spreadsheet, if needed  Contact customers via phone and email to collect past due balances, and assist customers with requests for copies of invoices, billing questions, etc.  Utilize Oracle & Salesforce as well as other software applications (MS Word, Excel) to gather and enter pertinent information (customer account statements, invoices, payment research and update past due status)  Prepare weekly/monthly aging reports for management, with notes on status of collection efforts  Process credit and accounting tickets for support renewals & returned equipment  Process credit card receipt  Gather and provide all pertinent information to forward accounts to collection agency  Cooperate and communicate with other team members and departmental staff to meet business goals  Follow all company policies and procedures, including adhering to scheduling and attendance requirements  Perform other duties as requested or required by business conditions.

Other Duties as Senior Collections Specialist

Reply to Dunning notices and request for informationReview Refunds for all entities

Skills

Expert Excel skillsStrong written communications skillsClear, articulate, professional verbal communications skills  Comfortable communicating with customers via phone and/or email  Ability to work in a fast-paced environment on multiple tasks simultaneously

Education and Experience

Required

Must have prior B2B collections experience- preferably at minimum 2 yearsExperience with Microsoft Excel

Preferred

Oracle and Salesforce experienceAccounting Degree Preferred

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

This position is eligible to be considered for remote hiring anywhere in the USA

#LI-Remote

Benefits: Global Payments offers a comprehensive benefits package to all of our team members, including medical, dental and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service. To learn more, review our Benefits page at: https://jobs.globalpayments.com/en/why-global-payments/benefits/

$24.00 -$25.00

The above represents the expected hourly rate for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

 

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.