Billing & Invoicing:  Prepare and distribute accurate invoices to clients, ensuring adherence to contracted terms and company policies. Perform cross-checks of invoices for consistency and accuracy. Manage and process credit and rebill requests. Upload invoices to third-party portals as required. Ensure timely rollout of monthly invoices in close coordination with Order Management, Inventory, and Customer Support teams. Dispute Management:  Investigate and resolve customer disputes and discrepancies efficiently and professionally. Perform root cause analysis for recurring issues and propose corrective actions. Collaborate with sales, customer service, and other internal departments to resolve complex issues. Reconciliation & Reporting:  Perform regular reconciliations of customer accounts, ensuring accuracy and completeness. Prepare and analyze various A/R and billing reports (e.g., unbilled reports, bonus and penalty reports, TAT reports, aging reports, collection forecasts, revenue reports) for management. Identify and facilitate resolutions for non-payment and complex invoicing issues. Process Improvement & Compliance:  Identify opportunities to enhance and streamline OTC business processes to increase efficiencies and reduce rework. Create and maintain process documentation for billing and OTC procedures, ensuring adherence to internal controls. Support the implementation of new systems and processes as directed. Provide information and support for internal and external audits. Stakeholder Collaboration:  Work closely with Project Managers, Project Administrators, Order Management, Sales, Finance, Credit, IT, and other departments to ensure seamless OTC operations. Provide guidance and support to companies, advisors, and internal groups on listing standards (if applicable to the industry, e.g., financial markets). Mentor and provide knowledge transfer to less experienced functional analysts (if applicable). Education: Bachelor's degree in Accounting, Finance, Business Administration, or a related field.

 

Experience: Minimum of 2-4 years of experience in an Order-to-Cash (OTC) or Accounts Receivable (AR) role, with a strong focus on customer invoicing, collections, and dispute resolution.Experience working in a shared services or BPO environment is a plus.Technical Skills: Strong proficiency in Microsoft Excel (advanced skills often preferred).Experience with ERP systems, such Oracle or other relevant financial software.Familiarity with reporting tools like Power BI or Tableau is a plus.Understanding of basic accounting principles and financial reporting.Knowledge of SOX compliance and internal controls.Soft Skills: Excellent analytical and problem-solving skills, with an inquisitive mindset.Strong attention to detail and accuracy.Exceptional verbal and written communication skills, with the ability to interact courteously and effectively with both internal and external customers.Ability to work independently with minimal supervision and manage multiple priorities in a fast-paced, high-pressure, and time-critical environment.Strong organizational skills and ability to meet deadlines.Team-oriented mindset with a proactive attitude.High level of professionalism and ability to maintain confidentiality.

Working Conditions:

Typically an office environment, with potential for hybrid or remote work depending on company policy.May require working in different shift timings to accommodate global operations.