At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job Overview

Provides timely and accurate record-keeping and reporting for O2C processes.

Job Requirements Establishing and maintaining credit limits. Managing blocked sales orders and deliveries. Working with customers to resolve open issues of moderate scope. Operating under general supervision and developing a strong understanding of the business, including product, industry, and client knowledge. What your background should look like Support migration of O2C processes from countries throughout the Americas to San Jose, Costa Rica and prepare O2C related process documentation (process maps and work instructions) Perform cash collection processing (sending reminders, communication via sales channel, direct interaction with customers and sales) Execute dunning process Prepare customer aging analysis Research and resolve of customer dispute cases Review clients credit risk and limit status and work with internal stakeholders to recommend changes to limits, including actions to block clients’ credit Manage blocked sales orders and deliveries Post incoming payments on customer account Maintain customer accounts and reconciliation to identify unresolved/unpaid open items

Experience:

2+ years of experience in a financial shared service center supporting multiple countries / business units. Diversified Industrial Products/Manufacturing industry experience preferred Prior experience in collections, disputes & credit management functions in a shared services environment  Ability to work in culturally diverse teams with many levels of personnel Ability to work with deadlines

Knowledge:

Undergraduate degree in Finance / Accounting / Business Administration Strong written and oral communication skills  Proficiency in English  Excellent analytical skills. Ability to identify and resolve problems Strong communication skills Competencies Values: Integrity, Accountability, Inclusion, Innovation, Teamwork