Account Technical Assistant Manager + **請稍候...** **日期:** 2025年6月13日 **地點:** Taichung, TW, 407 **公司:** Corning **Purpose of Position** Serves as the customer’s primary technical point of contact and ensures their overall satisfaction with the products, services, and technical support provided by Corning **Key Responsibilities** _Customer issue resolution_ + Identify and define problem clearly to differentiate facts from opinions + Deliver solutions to resolve issues promptly, execute and monitor recovery actions until closure with desired results + Identify customer returned issues and clarify the responsibility for approval of compensation + Resolve, clarify and suggest disposition of returns for manufacturing and quality action + Set up priority, track and follow-up until the issues are resolved + Present customer issues to Corning internal Engineering and Quality review; report Corning investigations to customer MFG and Quality _Corning’s product and value delivery_ + Identify overall / product trend / technology trend / needs in glass with customers + Promote Corning’s technology advantages and capabilities and prioritize these advantages according to customer requirements and concerns + Develop and document through understanding of customers’ processes from a product design development and manufacturing perspective + Lead model design in qualification process at customer side + Work with CT/ENG. for model analysis and rational spec setting + Find out engineering technical support resources and develop communication channels between Corning and assigned customers + Coordinate customer quality & technical audit and customer visit + Lead customer and Corning resources to achieve R&D and MFG joint project target _Customer relationship engagement and network establishment_ + Establish strong linkage with customers and account managers to align with account strategy + Build strong multi-level relationships with key persons on customer side **Education and Experiences** + Bachelor’s Degree – Engineering or other Technical + 3-5 years in TFT-LCD or related industry + In current position for 2 years or above **Required Skills** + Ability to work at the intersection of project and functional group + Strong technical / analytical skills, detail oriented + Strong teamwork oriented + Communication and engagement skills for maintaining customer relationships + Fluency in the English language + Domestic travel and flexible working time + **請稍候...**