At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviours, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

The Global Merchant and Network Services (GMNS) Merchant Services team generates more revenue than any other line of business across American Express. You’ll be at the heart of our commercial business and working with some of the UK’s largest and best-known merchants. Our team are passionate about growing our business and delivering results. We know that the way to meet and exceed our targets is through teamwork, clear accountability and a strong, collaborative culture. We place a high value on ensuring that individuals achieve their potential and strive to work on robust development plans.

This role will be supporting merchants across various industries and represents a great opportunity to gain merchant facing experience in a fun and fast-moving environment. No two days are alike for an Account Support Analyst. In the past, ASAs have gone on to succeed and progress in a variety of roles both within GMNS and across the Blue Box.

Core responsibilities:

Proactively support the client and acquisition managers, working closely to assist with day-to-day activities including negotiation support, debit balance collection and regulation and compliance tasks Provide regulatory guidance to client and acquisition managers to ensure that we onboard and manage clients whilst meeting our obligation to external regulators such as the FCA Perform complex account maintenance and hierarchy reviews for merchants  Support the set up and implementation of newly signed merchants. Produce a wide range of reports, highlighting accounts’ business performance, for both internal reviews and external customer meetings Be the first point of contact for a range of enquiries from merchants, working to resolve at first contact or identifying support team needed to ensure positive outcomes Coordinate information to support on a range of projects across the UK CLM & B2B team Build strong relationships with colleagues across a range of stakeholder teams including Global Servicing Group (GSG), SP&D, Pricing, Finance, Compliance and Marketing. Support team with business insights and presentation material to aid the achievement of team objectives, including content for Business Unit Reviews with Senior Leadership Act as single point of contact for team-wide functional topics, e.g., KYC, PCI Compliance, W8 renewal, RBST

Minimum Qualifications

Highly self-motivated, resilient and enthusiastic, quick to learn and enjoy working within a challenging environment to help others solve problems Experience in data analytics and systems such as SQL, Cornerstone, Lumi is a distinct advantage  Knowledge of the following American Express systems is an advantage (Genesis, Merchant/Salesforce, MSP, MCC, Paypoint, MIRA) Experience in the KYC/AML space in an advantage Project management skills and/or experience Strong written and verbal communication skills with a high attention to detail Recognized as a role model at building strong, effective relationships with internal stakeholders across a wide range of business units Experience of dealing with customers using exceptional communication and relationship building skills Highly capable user of Excel with proven experience of data analysis to inform business decision making   Experience in the payments industry is an advantage

Preferred Qualifications

Qualifications/relevant work experience in the regulatory landscape  Experience in writing Macros Previous experience in the B2B space Non-considerations for sponsorship:  Employment eligibility to work with American Express in in UK  is required as the company will not pursue visa sponsorship for these positions. 

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries  Bonus incentives  Support for financial-well-being and retirement  Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)  Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need  Generous paid parental leave policies (depending on your location)  Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)  Free and confidential counseling support through our Healthy Minds program  Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.