Williams Lea is hiring for an Account Supervisor for our Boston office to work Monday to Friday, 8:30 am to 5:30 pm!

Pay: $48,450.00 - $51,000.00/salary

Benefits:

Various health insurance options & wellness plans (Medical, Dental, Vision, Prescription Drug)401k Retirement Savings Plan Including Employer MatchPaid Time Off (PTO)Life InsurancePaid Parental LeaveShort-term & Long-term DisabilityHealthcare & Dependent Care Flexible Spending AccountsDomestic Partner CoverageCommuter BenefitsLegal AssistanceEmployee Assistance Program (EAP)Additional Employee Perks and Discounts

Job Qualifications :

Bachelor’s degree or equivalent experience  

3 or more years’ proven experience in a customer service environment, legal or financial services industries preferred  

3 or more years’ experience in office support including a combination of administrative, facilities, hospitality, reception, reprographics and mailroom  

Understanding of USPS regulations  

Understanding of reprographics equipment and usage  

Intermediate Microsoft Office Word and Excel skills  

Basic Microsoft PowerPoint skills  

Prior experience managing vendors preferred  

Basic P&L understanding a plus  

Demonstrated experience prioritizing competing priorities under tight deadlines  

Exceptional communication skills, both written and verbal  

Good attention to detail  

  

Job Duties :

(* denotes an “essential function”)   

Ensure team provides outstanding service to client, while building strong customer relationships  

Create an environment conducive to service expansions and new business opportunities  

Maximize profitability through the effective utilization of labor and resources  

Immediately resolve any operational problems or issues  

Produce required reports on schedule  

Coordinate workflow within the team, prioritizing jobs and delegating duties to associates  

Balance team’s day-to-day work assignments with projects and ad hoc requests related to mail volume, reprographics requests, conference room set up, and vendor management   

Monitor work flow to ensure jobs are completed efficiently, accurately and within deadlines  

Train new employees on policies and procedures  

Address performance issues among team members  

Work with manager to create development plans and challenging assignments for team members  

Escalate to manager client or team concerns to proactively resolve issues  

 

Who we are: In a rapidly changing world, the ability to innovate and break new ground drives progress. Williams Lea has harnessed this ability for more than 200 years.

Our 5,200+ talented employees worldwide are experts in delivering efficient business processes in complex and highly regulated environments.

We’re always progressing. Connecting technology with expertise and strong processes to transform support services. As we enter our third century, we continue helping businesses thrive in a future driven by digitization and virtualization.

It is the policy of Williams Lea to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity of expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

Williams Lea is a drug-free workplace and performs pre-employment substance abuse testing.

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