At JPMorganChase, you'll be at the forefront of delivering exceptional customer service, where each day presents the same opportunities to make a meaningful difference. You'll engage in creative and exciting work, consistently offering innovative solutions and options to assist our valued customers. While the duties may be routine, your role remains dynamic and impactful, enabling you to build strong relationships and contribute to our business success.

As a Specialist II in Account Service at JPMorganChase, you will support the service delivery of Retail Banking.  You will be responsible for updating customer records, documentation preparation, retrieving information and updating systems. You will perform inbound/outbound calls regarding status on inquiry and problem resolution.  You will process, verify and ensure accuracy of all data entries and maintain the required documentation.  Additionally you will respond to internal emails, performing internal audits and mandatory overtime required as determined by business needs.  The Regulatory & Event Operations Customer Service Account Specialist's work is creative, exciting, and different every day.

Job responsibilities

Strong, independent decision making, sound judgement, analytical and research skillsSelf-starter, creative thinker, motivated to learn and operate independentlyDeliver accurate, thorough, and high-quality work in a metrics driven environmentNavigate multiple technologies while demonstrating resiliency and extreme adaptability in a fast-paced environmentAbility to develop and maintain effective working relationships internally and externallyWork both independently and in a team environmentAbide by all applicable regulatory and departmental practices and proceduresAble to lift 30 – 50 poundsAbility to proactively approach problem solving, taking ownership of issues, and having the determination to follow throughAbility to use creative problem-solving techniques to solve business issues and meet deadlines

 

Required qualifications, capabilities, and skills

Minimum of 2 years Retail Bank customer interactionAssisting customers with opening and closing safe deposit boxes Minimum of 1 year computer experience required, utilizing multiple computer applications in a Windows-based environmentHigh school diploma or GED required

 

Preferred qualifications, capabilities, and skills

Customer focused and ability to multi-task between multiple projects and assignmentsComfortable in a fast-paced, consistently changing environmentProfessional, thorough, and organized with strong follow-up skillsHave a passion for helping people by solving problems, presenting, and explaining solutions

 

Work Schedule:

Monday – Friday 8:00AM to 4:30PM