Kforce has a client that is seeking an Account Specialist in Juno Beach, FL. Summary: We are seeking a well-qualified candidate who is passionate about driving the clean energy revolution by building a best-in-class residential financing program. This position will be responsible for providing support to our customers (residential solar installation companies and consumers). This role will require gaining a deep understanding of the residential solar financing industry and applying this knowledge to answer any questions and solve problems that our customers may have. This position requires availability to work rotating 9:00AM-6:00PM and 12:00PM-9:00PM EST and possible Saturdays. Duties: * Troubleshoot and resolve technical issues related to our proprietary software platform, solar panels, inverters, monitoring systems, and other solar components * Collaborate closely with other departments to escalate and resolve complex technical issues promptly * Provide exceptional customer service through phone, email, chat, etc. * Become an expert on both financing and sales/operations workflows * Be a knowledge resource and an escalation point for our customers * Provide solutions to problems while educating and training our customers * Document customer interactions with accurate and detailed interaction logs * Serve as a voice of the customer and work with the team to improve our program and processes * Work with team members, supervisors and management to adhere to quality standards and achieve service level goals