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Job Category

Sales

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

At Salesforce, we understand the challenges facing small businesses. That’s why we are so passionate about helping small businesses succeed. The Salesforce Small Business Account Specialist will ensure our prospective and current customers have an exceptional experience that reflects our level of dedication to making them successful. In this role, you will leverage multiple sources of information to stay current on product features, technology changes, and events that affect customers. As a driver of a new sales model, our Account Specialists are very important to our success. You’ll provide an outstanding customer experience as a trusted advisor by understanding business needs, identifying solutions that map to those needs, and preparing contract proposals. You’ll also drive online sales and educate customers on self-service resources. This is a fast-paced, performance-based environment where customer interactions may be supervised, recorded, and assessed. Account Specialists are measured based on revenue attainment and customer satisfaction surveys in addition to other performance based metrics.Responsibilities:Engage with prospective and current customers to qualify product fit via multiple channelsUnderstand the prospect’s business needs, challenges, and the outcomes they are looking to achieve to act as a trusted advisor and provide best practicesConsistently work towards our goal of increasing our customer satisfaction level and providing an exceptional customer experienceBecome a Salesforce product expert to articulate feature functionality and how it maps to customer needsPresent and demo business value of various products to customers clearly and confidently, tailoring individual demos to their needsAct as the frontline for technical issues and route to Support when appropriateHandle initial billing and licensing questions and issues and raise as appropriatePartner with existing distribution teams efficiently to ensure customer success pre and post saleIdentify and make recommendations to drive improvements across product and processField, address, and detail inbound inquiries from customers via telephone, chat, cases, and emailEnsure customers adopt and drive maximum value during the trial and onboarding phaseNegotiate contract terms and assist customers with online purchases, contract restructures, and contract modificationsHelp contribute to our team goals of driving time to valueActively take part in specialised projectsRedirect and raise technical and billing inquiries as neededBe innovative and identify and make recommendations to drive improvements across product and processRecord customer interactions in Salesforce CRM softwareContribute to the high performing cultureQualifications:A willingness and ability to “dive right in”, self-learn, be effective, make a difference and retain product knowledgeDetermination to meet and exceed sales and customer satisfaction goals month over monthBasic troubleshooting skills, perseverance, empathy, and persistenceCommunicate and empathize with all levels of customers, executives, end users, and developersEffectively multi-task and balance prioritiesTop-notch written and verbal skills—English requiredAbility to thrive in ambiguity and work in a fast-paced, changing environmentEffective time-management skillsFlexibility to support multiple customer service channels and deliver effective resolutionsDemonstrates high degree of determination and accountabilityEducation & ExperienceUndergraduate degree or equivalent work experience preferred2+ Years Sales or relevant customer-facing experienceCRM experience is a plus

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.