Job Summary

Job Description

The Account Service Representative is responsible for processing routine data entry and on-line input of transactions using basic understanding of products and processes. Activities may also be dependent on balancing transactions and deposits as received from clients and branches with emphasis on throughput, accuracy and production.

Day Shift – Monday to Friday, must be available from 7:30am to 6:00pm - On site 100% (maximum of 37.5hour/week)

What will you do?

Provides consistent service to partners (Business Deposit, Cash Supply, ATM, BMO) while respecting dept. deadlines for shipping/receiving of parcels and preparation of deposits.

Willing to cross-train in adjoining departments (CP, BD, BPS, ATM)

Ensures all documents are examined for completeness and accuracy, and

takes appropriate steps to escalate any discrepancies for clients/ACC.

Identifies and recommends solutions to recurring errors and servicing gaps to Team Leader/ACC Liaison Officer

Processes work volumes and provide consistent service within established benchmarks contributing to the achievement of business SLA/KPI.

Exercises due diligence in following operational risk policies, procedures standards and guidelines.

Must have

Client Focus, efficient and accurate data entry abilities.

Bilingualism (English and French) required, as you will regularly serve our clients with English and French-speaking needs. 

Responsible for all parcels; ability to lift up to 40 pounds

Ability for problem resolution and to determine quickly the departments’ priorities

Ability to work in high volume & strict timeframe deadlines

Nice-to-have

Knowledgeable of products supported by the team (Commercial Deposit Processing, Cash processing)

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

Ability to make a difference and lasting impact

Work in a dynamic, collaborative, progressive, and high-performing team

Opportunities to take on progressively greater roles

A world-class training program in financial services

Flexible work/life balance options

Opportunities to do challenging work

Job Skills

Communication, Critical Thinking, Customer Service, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Time Management

Additional Job Details

Address:

1 PLACE VILLE MARIE:MONTRÉAL

City:

MONTRÉAL

Country:

Canada

Work hours/week:

0

Employment Type:

Part time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Casual

Pay Type:

Salaried

Posted Date:

2025-07-25

Application Deadline:

2025-08-08

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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