Job Requisition ID #

25WD90884

Position Overview

Our Account Services Managers develop deep relationships with customers using GCPay to maximize retention while expanding usage of the product. Customer interactions, via Phone, Zoom and in person enable our ASM's to grow long-term, mutually beneficial relationships with key business stakeholders.  The Account Services Manager also liaises with a cross functional internal team in conjunction with our customers to ensure GCPay delivers the best customer experience and product solutions to meet their needs. 

Responsibilities

Develop strong relationships with customers acting as their trusted advisor and advocate their needs in collaboration with our internal teams

Ensure high levels of customer satisfaction managing a portfolio of existing and newly implemented customers by providing quality, timely responses and resolutions

Leverage the strong, trusted relationships built with your customers using GCPay to generate referrals and meetings for new business

Champion GCPay’s feature services to customers including ACH, remote online notarization, etc. to boost utilization

Monitor and analyze product use to increase customer's continued adoption as well as further usage among GCPay’s customer base

Update company CRM (HubSpot) recording and providing updated customer account information to increase customer knowledge and new sales opportunity information

Meeting attendance and administration, as required

Coordinating with Finance team to rectify customer billing issues or concerns

Travel to various high value accounts (expected travel < 25%), as needed

Other tasks as assigned

Minimum Qualifications

3 to 5 years of account management experience in software account management or equivalent experience

Existing experience using or ability to quickly understand GCPay platform

Exceptional customer focus

Proficiency in appropriately applying a variety of persuasive or negotiation styles

Ability to excel in a dynamic, fast-moving environment, and improvise with minimum supervision

Highly developed problem-solving abilities

Capable of collaborating with a team to achieve business goals and maintain personal goal progress

Excellent time management and organizational skills

Adept at effectively prioritizing competing demands

Expertise in written and verbal communication

#LI-SV1

Learn More

About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Benefits

From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. For U.S.-based roles, we expect a starting base salary between $83,900 and $144,760. Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Sales Careers

Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/sales

Equal Employment Opportunity

At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

Diversity & Belonging

We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

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