Role: Account Retention Sales Advisor
Location: Peterborough
Salary: £25,292 (34 hours per week, Monday to Friday, office hours)
At Royal Mail, we’re passionate about delivering a first-class service, and that begins with our people. As a result of sustained growth, we’re looking for an engaging and driven Account Retention Sales Advisor to join our Inside Sales team and help grow long-term relationships with our valued business customers.
In the role you will focus on retaining and developing customer accounts, identifying opportunities to increase revenue and improve customer relationships. You’ll proactively manage communications across phone, email and digital channels, ensuring every interaction is professional, informative, and tailored to the customer’s needs.
You’ll also play a key part in delivering sales campaigns, supporting proposal and pitch development, and accurately maintaining our CRM to capture sales activity. Whether managing inbound enquiries or making outbound calls, your goal is to provide outstanding service while hitting key revenue and performance targets.
The Role
You will proactively retain and grow existing accounts through tailored outreach
Understand customer needs and match them with Royal Mail products and solutions
Use CRM systems to manage contacts, opportunities, and reporting
Maintain clear communication with internal teams to support customer delivery
Comply with regulatory standards and uphold ethical sales practices
Skills & Experience
Strong verbal and written communication skills
Persuasive and customer-focused with a positive attitude
Comfortable using digital tools, CRM systems, and standard business software
Empathy, adaptability, and a high level of self-motivation
Some experience in sales, retail, or customer service is a plus, but not essential for the right person
What’s in it for you
Starting salary of £25,292 (with overtime possible) rising with service
Leading pension scheme
22.5 days a year holiday (plus bank holidays) rising with service
Family friendly support - enhanced maternity pay, paternity leave, adoption leave and shared parental leave
Discounts and offers - there are more than 800 offers to help you save on things like groceries, days out, holidays and your household bills
Supportive and generous company sick pay
Your Wellbeing - you and your family have 24/7 access to services and tools to help you get the most out of life. From your physical and mental health to financial and social support and advice. It’s free, and it’s for everyone!
We understand that candidates may not meet all the criteria for the role. If your experience is different, but you have relevant skills we’d love to hear from you.
Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals.
We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.
For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/