CORE QUALIFICATIONS

Education & Experience

· High school diploma or equivalent; completion of a collection course/program is preferred.

· Intermediate knowledge of MS Office (Word, Excel, and Outlook).

· 1 years credit and/ or collection related experience, healthcare/insurance is preferred

· Experience in healthcare or pharmacy billing preferred, especially within Long-Term Care settings. 

· Proficiency in Kroll and other pharmacy management systems.

· Familiarity with cash application procedures and RA file interpretation.

· Knowledge of ODB submissions and payment systems a strong asset.

· Strong attention to detail and excellent problem-solving skills.

· Ability to work independently and manage multiple tasks effectively.

Competencies & Skills

· Previous experience in pharmacy cash processing is highly preferred

· Results-oriented and organized with a strong work ethic, focused on consistently producing accurate, high quality work.

· Must be able to exercise good judgement.

· Innovative, self-starter with the ability to work proactively and think independently.

· Works well under pressure while maintaining a professional approach and communications.

· Exceptional interpersonal skills and the ability to work independently and as part of a team.

· Excellent communication skills (written and verbal) and the ability to confidently interact with internal and external customers.

· Strong problem-solving and critical-thinking skills; able to identify issues, and propose viable solutions.

· Strong attention to detail is critical.

· Must demonstrate exemplary customer service skills.

· Thrive in a fast-paced, changing environment.

· Knowledge of AR collections best practices

· Familiarity with Canadian healthcare billing (especially Ontario)

· Proficiency with Microsoft Excel and financial systems