Job Description :

Job Title: Account Manager-Travel Retail

Level: L5

Reports To: Commercial Director, Central Africa

Contract type: Fixed Term (12 months)

Location: Dubai, United Arab Emirates

About the Function:

Our Sales team love building relationships, connecting with customers to sell our much-loved brands in new and vibrant markets where they can thrive. They help sell our iconic brands across 180 countries every year.

We’re operating across different markets, channels, and areas of expertise. Using your curiosity and passion, you’ll make the most of consumer insight and digital platforms, reaching new customers, markets, and celebrations to help us achieve our growth potential. We’ll support your learning and growth as you develop your career with us and work with people across our business to realise your fullest potential.

About the role:

This role, is newly created to explode the Travel Retail opportunity in Dubai & Addis Ababa airports, managing multiple local travel retail operators.  The role is highly commercial and requires a deep understanding of travel retail, shopper profiles, driving footfall and penetration, creating incredible in-store experiences and ultimately conversion at the point of purchase.  The role is hybrid and requires flexibility to move between strategy and execution, leading commercial negotiations, with brilliant JBPs, and customer marketing end to end.  The role will also have an accountability to train, engage and inspire retailers employees at the airport.  The role is based in Dubai, UAE, and will require regular travel to Ethiopia.  You must have travel retail experience in spirits, or other premium categories such as perfumes, cosmetics, confectionery and proven success in leading airport growth for these categories

We advise partners and customers to maximise their revenue, margin, operational efficiency and shopper satisfaction through sophisticated category management. Its critical work to establish Diageo as the most trusted and respected supplier in Africa, recognised for their collaborative win:win approach and outstanding understanding of category, customer and shopper behaviour.

Role Responsibilities:

Lead the end to travel retail strategy creation and execution in Dubai airport

Partner and learn from Global Travel colleagues to build the right portfolio and category strategy to inspire, stop, engage and land with shoppers

Lead the commercial JBPs with 3 x travel retail partners, to 10 x the business NSV in the next 12 months – we are starting from a whitespace opportunity

Mastery of M&E to learn and evolve activity at pace to ensure great return on investment

Build a deep understanding of shoppers, cultures, etc through available airport data, and utilise these insights to create competitive advantage for Diageo and our partners

Create opportunities to engage shoppers through in-store experiences and creative promo mechanics

Create a plan for innovation to drive the growth in duty free

End to end P&L accountability, driving joint value for consumers, the partners and Diageo

Experience / skills required:

5-7 years of sales & customer marketing experience, in travel retail/duty free airport channel

Joint business planning and category experience with a CPG

Exceptional ability to build and maintain genuine relationships based on mutual trust & respect

Successful management of senior partners at all levels, resulting in strong and positive outcomes

Holistic abilities across all marketing pillars as well as a track record of leading ground-breaking business results

Being able to excel when dealing with ambiguity, complexity and working within a fast-paced, entrepreneurial and matrixed environment

A true passion for category development and creating triple win solutions, and driving category growth, we want to grow the category and occasions as well as get into no. 1 position in premium spirits, so a winning mentality will be key

Strong commercial and numerical competence with attention to detail

Resilience and adaptability in a volatile environment.

Cultural awareness/empathy where appropriate

Sees the big picture and possibility from multiple angles and a creative lens

Frames issues in a way that creates clarity and incorporates others' best thinking Ability to appreciate corporate governance in all its scope

Flexible Working Statement:

Flexibility is key to our success. From part-time and compressed hours to different locations, our people work flexibly in ways to suit them. Talk to us about what flexibility means to you so that you’re supported from day one

Diversity statement:

Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this.

We embrace diversity in the broadest possible sense. This means that you’ll be welcomed and celebrated for who you are just by being you. You’ll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, mindsets, and more.

Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to the next level and build new ones as part of shaping the next generation of celebrations for consumers around the world.

Feel inspired? Then this may be the opportunity for you. 

If you require a reasonable adjustment, please ensure that you capture this information when you submit your application.

Worker Type :

Fixed Term Contract (Fixed Term)

Primary Location:

Dubai

Additional Locations :

Job Posting Start Date :

2025-06-10