Account Manager toyouFinance

The Account Manager will be responsible for overseeing a portfolio of key client accounts, both internal and external. This role requires a strategic, analytical, and relationship-driven professional who can deliver exceptional service, drive account growth, and manage performance to meet commercial and operational objectives. The successful candidate will act as the primary point of contact for their accounts, ensuring client satisfaction while protecting and improving profitability.

Key Responsibilities:Client Relationship Management:

Build and maintain strong, long-term relationships with clients and internal stakeholders. Serve as the main point of contact for day-to-day queries and escalations.

Business Reviews & Reporting:

Lead monthly business reviews with clients, presenting performance updates, insights, opportunities for growth, and continuous improvement plans.

Cost Control & Commercial Oversight:

Manage cost-to-serve across your accounts, identifying opportunities for efficiency, margin improvement, and service optimisation. Work closely with finance and operations to track profitability and ensure commercial targets are met.

Operational Performance:

Monitor and ensure service levels are met or exceeded. Collaborate with internal teams to resolve issues promptly and drive service enhancements.

Account Development:

Identify and pursue opportunities for upselling, cross-selling, and value-added service introductions to grow revenue within existing accounts.

Stakeholder Engagement:

Liaise with senior stakeholders internally and externally to ensure strategic alignment and support long-term partnership development.

Documentation & Compliance:

Maintain accurate account records, agreements, and activity logs. Ensure all processes comply with company policies and relevant regulations.

Key Skills & Attributes:Strong commercial awareness with a focus on cost control and profitabilityExcellent communication and presentation skillsHigh attention to detail with a proactive problem-solving mindsetAbility to analyse data and convert insights into actionable strategiesComfortable managing multiple priorities in a fast-paced environmentSkilled in stakeholder management at all levels, including C-suiteProficiency in Microsoft Office (Excel, PowerPoint, Word); CRM experience preferredExperience Required:Proven experience in an Account Manager or similar client-facing roleExperience managing large-scale or high-value accounts, ideally in logistics, retail, or service-based industriesTrack record of conducting business reviews and influencing client decision-makingBackground in cost management or budget ownership is desirableEverything you'll love

To ensure we balance moments where we know we need to collaborate together and the need for flexibility, Asda has a hybrid way of working with a minimum 3 days a week in one of our Home Offices.Over and above this, each area of Asda may have additional requirements which may require spending more days in the office, visiting suppliers, stores or depots.

You will also get an excellent benefits package including:

Discretionary company bonusCompany pension up to 7% matched15% colleague discount in store and onlineFree access to wellbeing services such as Wagestream, 24/7 virtual GP, counselling, health and dental cash plans and a 24/7 employee assistance helpline, alongside discounts across a range of services and activities, from airport parking, enhanced to theme parks and cinemas.Asda Allies Inclusion Networks – helping colleagues to make sure everybody is included and that our differences are recognised and celebratedExcellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments.

We want all colleagues to be able to bring their best and true selves to work, every day. Simply put, we want our colleagues to be Proud to be Asda and proud to be themselves

Find your everything Apply here