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Apply now for the position of Account Manager (Subcontractor Management) where you will play a critical role in the successful delivery of third-party subcontractor services within two major northern-based Pathology Network managed service contracts.

The jobholder will ideally be based in the Northeast, even though this is a remote role, there will be a requirement to visit sites and interact with customers & Subcontractors.

The Jobholder will play a critical role in the successful delivery of third-party subcontractor services within two major northern-based Pathology Network managed service contracts. This individual will serve as the primary liaison and key relationship holder for all third-party subcontractors, ensuring exemplary service delivery that meets customer expectations while aligning with Siemens Healthineers' business objectives.

Key responsibilities will include leading and managing the delivery of third-party subcontractor services and acting as the primary point of contact for subcontractor relationships, fostering strong, collaborative partnerships. Thus, ensuring high levels of customer satisfaction through proactive and professional account management.

The role will coordinate with internal Siemens Healthineers Pathology teams to ensure seamless and efficient service delivery, mitigating operational and contractual risk while identifying and driving opportunities for business growth. Monitor and manage operational costs and timelines, ensuring that quality standards and contractual obligations are consistently met.

Please note that contractually this position will be called MPS Third Part Specialist.

Core Skills Required:

Collaboration closely with the Network Partnership Manager and the MPS Operations Team will be required to ensure aligned, consistent, and integrated service delivery across the managed service contracts. Working proactively to manage third-party performance to meet or exceed contractual KPIs and SLAs. Supporting the long-term growth and success of Siemens Healthineers within the managed services landscape.
Serve as the primary contact for all third-party suppliers within the contract, building strong partnerships and maintaining effective communication channels to enable proactive and robust account management.Participate in customer governance meetings to represent third-party performance and contribute to strategic service reviews.Manage risks and issues related to third-party subcontracts.Act as the main point of contact for resolving operational and service issues. Support the Operations Manager in addressing contractual breaches and proactively identify and mitigate risks to Siemens as the primary contractor. Collaborate with the Partnership Manager to ensure customer satisfaction

Your Expertise – Must Haves:

Experience in account management, ideally in a healthcare or MedTech environment (Please note this is not a sales role)Strong relationship management and negotiation skills together with excellent organisational and project management abilities.Ability to work collaboratively across cross-functional teams..Proven experience of successfully managing complex contracts relating to finance and operations within a diagnostics' environmentAbility to build effective internal and customer relationshipsGood commercial, financial and contractual awareness, with a proactive approach to account managementAbility to maintain a professional manner under all circumstances coupled with effective matrix management skillsA team player with excellent interpersonal skills

Who we are:
We are a team of more than 71,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work:
When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

As an equal opportunity employer, we welcome applications from individuals with disabilities

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