ABOUT HUB INTERNATIONAL:

HUB International Limited (“HUB”) is a leading global insurance and employee benefits broker, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. With over 19,000 employees in 500+ offices throughout North America, HUB has grown substantially, in part due to our industry leading success in Mergers and Acquisitions.

WHAT WE OFFER YOU:

At HUB we believe in investing in the future of our employees.  Our entrepreneurial culture fosters an environment of open feedback and improvement that empowers our people to make the best decisions for our customers and organization.  We offer:

Competitive salaries and benefits offeringsMedical/dental/vision insurance and voluntary insurance optionsHealth Savings Account funding401k matching programCompany paid Life and Short-Term Disability PlansSupplemental Life and Long-Term Disability OptionsComprehensive Wellness ProgramGenerous PTO Package - Vacation, Holiday, Sick, and Personal Time OffGreat work/life balance, because that’s important for all of us!Focus on creating a meaningful environment through employee engagement eventsThe ability to be a part of a motivated, winning team with the opportunity to learn from colleagues who are amongst the top talent in the industry!Growth potential - HUB is constantly growing and so can your career!A rewarding career that helps local businesses in the communityStrong community support and involvement through HUB Gives

SUMMARY:

The Account Manager II is accountable for delivering excellent and efficient service through day-to-day account management of an assigned group of accounts. Successfully achieve client retention goals, effectively and consistently ensuring client satisfaction. Foster a culture of accountability, integrity, trust, respect, and teamwork while focusing on continuous improvement.  The Account Manager II will serve as a mentor to the Account Manager I, provide direction to Account Manager Assistants I and/or II(s), and support Producers.  The Account Manager II uses discretion and judgment in determining coverage needs for clients and in carrier and client negotiations. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Responsible for overall retention of accounts and assigned book of business by partnering closely with Producers and other HUB personnel on all aspects of client service, marketing, and renewals while adhering to HUB’s best practices and standard proceduresDevelops new business from existing accounts and assigned leads, and contributes to meeting departmental production goals.  Identifies and follows-up on cross-selling opportunities when appropriateOversees the preparation and implementation of all transactions, paperwork, and internal processing for assigned accounts.Manages, organizes, and conducts client meetings when necessary and appropriately documents conversations with clients and carrier representative.  Ensures the quality and accuracy of data in all HUB computer systems and automated agency management systems and prepares reports for Management as requiredAcquires understanding of clients’ insurance objectives and critically analyzes and compares insurance plans to determine suitability and may negotiate with Underwriters and carriersStays abreast of changes in the insurance industry and other external conditions that may impact their clients by attending industry-related continuing education training and coursesActs as a consultant and makes appropriate recommendations to clients in response to industry shifts and changes independent of Manager approvalActs as liaison between clients and insurance carriers to resolve escalated, complex service issues that require policy interpretation and experience-based judgment to resolve and troubleshoot claims and billing issuesTravels on company business as requiredMonitors functions performed by junior-level Account Managers and Assistant Account Managers and supports, mentors and trains as necessaryPerforms other duties and projects as assigned

REQUIREMENTS:

5-7 years of experience and demonstrated proficiency in an Insurance Account Management role in required lines.  Brokerage experience is preferredExcellent customer service, analytical, problem solving and conflict resolution skillsDemonstrated proficiency with computer systems, including but not limited to Microsoft Office and automated agency management systemsAbility to work a regular, full-time work schedule at HUB’s facility(s) and willingness to travel on business when requiredSupervisory, project leader, mentor or team leader experience preferred

EDUCATION, LICENSING OR CERTIFICATION REQUIREMENTS

High School Diploma or equivalent required; College Degree preferredCurrently licensed in good standing in required lines and states with all necessary CE creditsAdvanced professional designation highly desirable (e.g. AAI, ARM, CIC)

Department Account Management & Service

Required Experience: 5-7 years of relevant experience

Required Travel: No Travel Required

Required Education: High school or equivalent

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.

E-Verify Program

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