Overview When you think of InComm Payments, think of Innovative Payments Technology. We were founded over 30 years ago and continue to be a pioneer in the payment (FinTech) industry. Since our inception, we have grown to be a team of over 3,000 employees in 35 countries around the world. We own over 400 global technical patents and a network that includes over 525,000 points of retail distribution that points to our industry expertise. InComm Payments works with the most recognized and valued brands in the world, and we are partnered with most of the world’s leading merchants. InComm Payments is highly focused on our people and their growth, and we work hard to make a career at InComm Payments meaningful and rewarding. We value innovation, quality, passion, integrity, and responsibility in all that we do, and we are looking for great people to join our team as we move forward towards a very bright future. You can learn more about InComm Payments by visiting our Website or connecting with us on LinkedIn, YouTube, Twitter, Facebook, or Instagram. About This Opportunity We are searching for a strong Account Manager to join the InComm Payments retail team. We are looking for a motivated person that is detail-oriented with strengths in data analytics, organization, process improvement, problem solving and being customer-centric. Who You Are Collaborative: Thrives in a team-oriented environment with shared goals. Innovative: Approaches challenges with creativity and problem-solving energy. Adaptable: Performs well in a fast-paced, evolving retail landscape. Passionate: Brings enthusiasm and ownership to every project. Reliable: Delivers quality work, follows through on commitments, and is detail-oriented. Responsibilities Role & Responsibilities Overview: We are seeking a dynamic and analytical professional to lead initiatives that drive strategic growth, operational excellence, and customer satisfaction. This role will be responsible for shaping and executing strategic plans, leveraging data to uncover insights, and translating those insights into actionable recommendations. Key Responsibilities: Account & Strategic Support Collaborate with leadership on account planning including weekly updates, customer calls, monthly meetings, quarterly business reviews, and annual planning. Monitor account performance, uncover risks and opportunities, and present actionable insights to drive business growth. Data Analysis and Insight Generation Conduct deep dives into weekly and monthly sales data to identify trends, anomalies, and opportunities for revenue growth. Generate and review daily, weekly, and monthly fraud reports, identifying patterns and supporting fraud prevention initiatives. Develop dashboards and reporting frameworks to monitor KPIs related to performance, profitability, and customer satisfaction. Present data-driven recommendations to stakeholders to inform decision-making. Reset and Marketing Support Provide insights based on sales data for recommendations on participation, timing, and marketing developments Work on marketing projects as needed. Assist with product resets including signage, backer panels, and sticker files. Customer Service & Compliance Serve as the lead for escalated customer service matters, ensuring brand integrity and timely resolution. Ensure all marketing and related business activities comply with internal standards and regulatory requirements. Cross-Functional Collaboration Partner with internal departments including product, analytics, warehouse, logistics, partner management, channel solutions, and marketing to ensure alignment and efficient execution. Coordinate store-level communications and initiatives tied to promotions, testing, and customer experience enhancements. Special Projects Serve as meeting scribe and action item tracker. Assist with ad hoc projects, special initiatives, and strategic implementations as assigned. Qualifications 3-5 years of relevant account management experience preferred Proven ability to create and implement strategic plans Prior experience working in retail or working with retail customers a plus Excellent relationship management and stellar customer-service High degree of initiative Excellent organizational and record keeping skills Ability to act as the load point of contact for matters specific to your accounts, from operational tasks to important initiatives Ability to communicate and work effectively across various internal organizations Demonstrated ability to grow account revenue Driven to identify and exceed gift card business partner needs and expectations Excellent ability to prioritize and manage multiple projects with competing deadlines Detail-oriented and strong organizational and presentation skills Ability to analyze sales reports and identify trends Excellent presentation and negotiation skills Listen attentively, respond effectively and resolve account issues in a timely manner Experience serving as lead point of contact for any and all matters specific to your accounts. Proven ability to work independently as well as in a team environment Comfortable learning new technology in a highly innovative environment Proficiency in Microsoft Office software with emphasis on Excel and PowerPoint Manage and assist with team projects and process improvements 10%-15% Travel Requirement Must be able to learn and apply a significant understanding of InComm systems and policies Bachelor’s degree preferred Other task and responsibilities as assigned InComm Payments provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law. *This position is eligible for the Employee Referral Bonus Program Tier III #LI-SO1 #LI-Remote