Job Description

Job Summary:

SBMA, a third-party administrator, is an affordable ACA-compliant benefits provider to thousands of employers. Their goal is to simplify the complexity of providing employee benefits. SBMA is different because of its personal service, speed of implementation, and innovative approach to benefits coverage.

SBMA is currently seeking an Account Manager I to join our growing team.

To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

RESPONSIBILITIES AND DUTIES (including but not limited to):

Manage client accounts, either as a hybrid role or for a specific account as assigned.Communicate in a clear, professional, and tactful manner.Demonstrate proficiency in Excel, Outlook, and Microsoft Office.Handle inbound/outbound calls from clients, brokers, and GAsProvide information and support to resolve customer inquiries and issues.Verify client coverage & plan-related questions as needed.Scan, email, and manage documents as needed.Process ID card requests.Serve as a backup for COBRA administration, including enrollments, answering rate questions, and ensuring timely processing.Perform daily office tasks such as Outlook inbox management.Assist with eligibility, enrollment, implementation, renewal, and annual review processes.Manage time effectively and handle multiple tasks simultaneously.If licensed, respond to call center calls year-round as they come in.Participate in special projects and complete other duties as assigned.

This description is not meant to be all-inclusive and may be modified from time to time at the discretion of management.

REQUIRED EDUCATION AND EXPERIENCE:

High school diploma or the recognized equivalent, required1+ years of prior medical benefits-related insurance experience, requiredMinimum of 1-year Medical Benefits-related experience required.Minimum of 1-year prior experience with benefits/eligibility portals required.Working knowledge of Microsoft Office (intermediate to advanced Excel knowledge)1+ years of prior experience working in an administrative/office setting

PREFERRED EDUCATION AND EXPERIENCE:

Health and Life Insurance License preferred, or willingness to obtain within 6 months of employment.Bilingual skills are a plus but not required.

KNOWLEDGE, SKILLS AND ABILITIES:

Collaborate well in a team environment.Must possess excellent verbal and written communication skillsAbility to work well independently on assigned duties and collaborate effectively with a team

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Moderate stress due to regular deadlines and daily challengesHigh finger dexterity while typing documents and formsOccasionally lift up to 20lbs.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job, and reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is done in a temperature-controlled, non-smoking officeWorkstations are cubicles with moderately high sidesThe noise level in the work environment is usually moderate

Pay Details:

The base compensation range for this position is $26 - $28. This range reflects Acrisure's good faith estimate at the time of this posting. Placement within the range will be based on a variety of factors, including but not limited to skills, experience, qualifications, location, and internal equity.

Acrisure is committed to employing a diverse workforce. All applicants will be considered for employment without attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status.  California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at www.Acrisure.com/privacy/caapplicant.

To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure’s property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure’s Human Resources Talent Department.