Account Manager (Facilities Management) - Jacksonville Job ID 237879 Posted 11-Sep-2025 Service line GWS Segment Role type Full-time Areas of Interest Building Management, Facilities Management Location(s) Jacksonville - Florida - United States of America Global Workplace Solutions (GWS) - Local is a hard services-led, tailored facility management solution. We self-perform hard services while partnering with best-in-class soft service providers to offer custom facility and project management solutions to our clients. We focus on empowering our team with a high-level of downstream accountability resulting in an agile and efficient service delivery. In addition to our core facility and project management capabilities, our platform offers direct access to our Best-in-Class services including ESG, Security Consulting, Workplace Strategy, and Workplace Experience. **About the role** As a CBRE Account Management Manager, you will oversee a small to medium-sized team responsible for delivering all client commitments. This is part of the Operations Management job function. They are responsible for coordinating staff functions and operations that support the organization’s goals and strategies. **What You’ll Do:** **Operations & Service Delivery** •Oversee daily service delivery, ensuring compliance with contractual obligations and regulatory requirements. •Monitor service-level performance to meet or exceed client expectations; present findings to senior management. •Identify opportunities for operational improvements, cost efficiencies, and risk mitigation; implement strategic action plans. **Client & Vendor Management** •Manage vendor relationships, contract performance, and service-level agreements. •Serve as a primary point of contact for key systems, processes, and client communications. •Manage client expectations and project scope; maintain strong relationships with small to medium-sized accounts. •Identify new sales opportunities and drive improvements within existing accounts. **Team Leadership & Supervision** •Provide formal supervision, including recruiting, hiring, training, performance evaluations, and coaching. •Coordinate daily team activities, establish work schedules, assign tasks, and cross-train staff. •Mentor and lead by example, modeling professional conduct and client-focused service aligned with CBRE RISE values. **Project & Strategic Planning** •Collaborate with sales professionals to define project requirements and investigate solutions. •Assist in resource coordination and strategic operational planning for project delivery. •Prioritize open issues and tasks, working closely with internal and client cross-functional teams. **Problem Solving & Integration** •Apply cross-disciplinary knowledge to achieve team and departmental objectives. •Identify, troubleshoot, and resolve day-to-day and moderately complex issues in systems and processes. **What You’ll Need:** •Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future. •Bachelor's Degree preferred with 3-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered. •Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred. •Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems. •Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department. •In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. •Extensive organizational skills with a strong inquisitive mindset **Why CBRE** When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to realize your full potential. **Our Values in Hiring** At CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences, and we welcome all applications. **Equal Employment Opportunity:** CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. **Candidate Accommodations:** CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada). CBRE GWS CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies. Find out more (https://www.cbre.com/real-estate-services/directory/global-workplace-solutions) CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)