Job Description:

Title: Account Manager – Employee Benefits 

Remote: Eastern Standard Time Zone only | Location/Supporting: Longwood, FL | Experience: Level-Funded and Self-Funded Plans 
 
Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity. Additionally, there may be occasions when on-site presence is necessary to meet specific business needs. Learn more about our locations here: ioausa.com/locations 

 
About the Role: Responsible for IOA Benefits Account Management activities under Producer direction. Responsibilities include client service and communication, team leadership, directing daily tasks and work activities of Account Coordinators, team and individual productivity, quality, and service levels, implementation of client benefits administrative processes, tracking, renewals, new client setup, data management/entry, Producer communication, team and individual professional development, identification of sales opportunities, and upholding IOA core values. 

 
Key Responsibilities: 

Client Management: Manage an assigned book of business, ensuring performance requirements are met and no liability occurs. 

Client Service: Deliver outstanding service, anticipate client needs, maintain professional communication, and respond quickly to requests. 

Team Leadership: Lead the account team with a strong work ethic, positive attitude, and willingness to assist others. 

Daily Activities: Direct daily activities of Account Coordinator(s), assign tasks, communicate expectations, monitor execution, and recommend corrective actions. 

Business Growth: Identify and act on sales opportunities to grow IOA business. 

New Business Setup: Manage new business setup, including data gathering, client file creation, communication, AOR notifications, carrier rates, internal services setup, compliance audits, client education, and employee meetings. 

Renewal Process: Manage renewals by verifying client data, updating files, liaising with clients and carriers, obtaining rates, ensuring internal services usage, performing audits, coordinating training, and conducting meetings. 

Client Relationships: Build and improve client relationships, seek feedback, and implement improvements. 

Intermediary Role: Advocate for clients and carriers to ensure mutually beneficial outcomes. 

Value-Added Solutions: Identify and implement value-added solutions for clients. 

Professional Development: Support team training and development, promote a positive work environment, and seek continuous improvement. 

Communication: Maintain transparent communication with Producers and team members. 

Compliance: Ensure adherence to company policies and industry standards. 

Champion IOA core values and demonstrate integrity and leadership. 

 
Ideal Candidate Qualifications: 

5+ years of industry experience 

Required active licensing 

Exceptional customer service and communication skills 

Strong organizational, delegation, and decision-making skills 

High accuracy in handling large work volumes 

Proficiency in MS Office (Outlook, Word, Excel) 

High School Diploma (or equivalent) 

 
What We Offer: 

Competitive salaries and bonus potential 

Company-paid health insurance 

Paid holidays, vacations, and sick time 

401K with employer match 

Employee stock plan participation 

Professional growth and career progression opportunities 

Respectful culture and work/family life balance 

Community service commitment 

Supportive teammates and a rewarding work environment 

 
What to Expect (Application Process): 

30-Minute Phone Screen, Online Assessments, and Interview(s) 

Salary Range

The expected pay range for this position is 57-75K annually, depending on experience, relevant skills, and geographic location.

Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.