Meet the Team

We are looking for a highly motivated and results-driven Account Manager for Commercial Segment to join our team. As an Account Manager, you will be responsible for building and maintaining strong relationships with large and medium enterprise customers in North region and ensuring the delivery of exceptional customer service. This role requires someone who is highly organized, detail-oriented, and able to work independently to meet client needs. You will be the key point of contact for your accounts, ensuring that all aspects of their relationship with the company are managed effectively.

Your Impact

Client Relationship Management:

Act as the primary point of contact for assigned accounts, ensuring strong, lasting relationships. Regularly communicate with clients via phone, email, or virtual meetings to understand their needs and address any concerns. Proactively monitor and manage the client’s satisfaction, ensuring that services and products meet or exceed expectations.

Account Growth & Retention:

Develop and execute strategies for expanding business opportunities within existing client accounts. Identify upsell and cross-sell opportunities, proposing tailored solutions to meet client needs and drive account growth. Ensure timely resolution of any client issues and concerns to maintain customer satisfaction and retention. Develop and execute a 1-3 year strategic account plan aligned with the client's long-term goals. Identify and pursue transformational business opportunities to increase Cisco's wallet share.

Program Management:

Manage & full fill the client requirements of various architectures through Cisco partner eco systems Work closely with internal teams Sales, Account Executives, Solution Engineering teams to meet client requirements Provide comprehensive business reporting and forecast management using methodologies like MEDDPICC.

Sales Support:

Collaborate with wit all internal team to prepare proposals, quotes, and presentations tailored to client needs. Collaborate with cross-functional teams to manage and grow all revenue streams from the account. Provide support during contract negotiations and renewals, helping clients understand the value proposition and ensuring they receive optimal service. Assist in setting up and managing customer accounts in the SFDC.

Problem Solving:

Address and resolve any issues or concerns raised by clients in a timely and professional manner. Act as an advocate for the client within the company, ensuring their needs are met and any challenges are addressed effectively.

Market Intelligence:

Stay up to date with industry trends, market developments, and competitor activity to provide relevant insights to clients. Identify new opportunities within your accounts or potential new clients by analyzing market conditions and client needs.

Key Skills & Competencies:

Strong Communication Skills: Excellent written and verbal communication skills, with the ability to communicate effectively with clients, internal teams, and stakeholders. Client-Focused: Ability to build and maintain strong relationships with clients, ensuring their satisfaction and business growth. Project Management: Strong organizational and project management skills, with experience in handling multiple clients and projects simultaneously. Sales Acumen: Ability to identify and capitalize on sales opportunities to drive business growth within assigned accounts. Problem-Solving Skills: Strong critical thinking and problem-solving abilities to resolve client concerns effectively and efficiently. Self-Motivated: Ability to work independently, handling accounts and projects remotely while ensuring high levels of productivity and client satisfaction. Tech-Savvy: Comfortable using all internal tools SFDC, and virtual communication platforms like WebEx Attention to Detail: Meticulous attention to detail to ensure accuracy in communications, reports, and account management. Strong analytical and decision-making abilities. Passion for technology and innovation.

Minimum Qualifications

Bachelor’s degree in engineering or business management. Proven experience in account management, selling solutions, subscriptions and services (10 years minimum). Proficient in using CRM systems e.g. Salesforce and office productivity software A strong understanding of digital tools and platforms used in virtual communication, collaboration, and project management. Proven track record of selling to enterprise accounts. Strong organizational and time management skills. Demonstrated ability to influence senior executives and decision-makers. Comprehensive understanding of Cisco products, services, and solutions.

#WeAreCisco

#WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all.

Our passion is connection—we celebrate our employees’ diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best.

We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer—80 hours each year—allows us to give back to causes we are passionate about, and nearly 86% do!

Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us!