As an Account Manager for Topgolf Swing Suites, you will serve as the primary liaison between Topgolf and its partner venues. You’ll play a critical role in ensuring partners receive exceptional support, training, and operational guidance—ultimately driving guest satisfaction and business growth. Reporting to the Partner Experience Manager, you’ll manage key relationships, resolve challenges proactively, and act as a strategic advisor to help partners maximize the value of their Swing Suite experience.
Key Responsibilities:Build and maintain strong, long-term relationships with partner venues to foster trust, loyalty, and satisfaction.
Conduct regular check-ins to assess partner needs, resolve concerns, and share performance insights.
Serve as the main point of contact and escalation for partner feedback and operational challenges.
Deliver training on Swing Suite systems, software, and guest engagement best practices.
Share success stories and best practices across the partner network to drive collective performance.
Maintain accurate records of partner communications, contracts, and key performance indicators.
Provide regular performance updates and insights to Topgolf leadership.
Communicate operational updates, new initiatives, and marketing campaigns to partners.
Schedule and coordinate onboarding sessions, training programs, and partner meetings with the DOPE team.
Prepare performance reports, highlighting key metrics and actionable recommendations.
Track system maintenance issues and ensure timely resolution in collaboration with the technical support team.
Send bi-weekly technical support ticket summaries (based on Full Swing reports).
Assist in distributing newsletters, announcements, and operational updates to partner venues.
Support meeting preparation including agendas, minutes, and follow-up action items.
Participate in special projects and cross-functional initiatives as needed.
Qualifications:2+ years of experience in Marketing
2+ years in Hospitality or client-facing environments
Proficient in Microsoft PowerPoint, Excel, and Word
Strong communication, organization, and relationship management skills
Comfortable handling multiple priorities and shifting deadlines
Tech-savvy with a passion for delivering exceptional partner and guest experiences
Education:Bachelor’s or Master’s Degree in Business Administration, Marketing, Hospitality Management, or a related field
ADA
The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties.
EEO Statement
Topgolf is a global sports and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. As an affirmative action employer, Topgolf also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for our Guests, Associates, business partners, vendors, and the communities we serve.
Topgolf is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.
Topgolf Entertainment Group does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website, employees or Human Resources. Topgolf will not pay fees for unsolicited agency resumes and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Topgolf Entertainment Group and will be processed accordingly without fee.
Topgolf participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.