**Calling all innovators – find your future at Fiserv.** We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. **Job Title** Account Manager **What does a successful Account Manager do?** As an Account Manager at Fiserv, you will be the primary point of contact for resolving both internal and external issues, ensuring smooth operational support for our valued clients. You will support high-revenue Commercial Mid-Market portfolios, drive process improvements, and play a crucial role in project management, system enhancements, implementations, and certifications. Your contributions will align with Fiserv's mission to provide top-notch solutions and expertise to our clients. **What you will do:** + Support high-revenue Commercial Mid-Market portfolio in partnership with Relationship Manager. + Resolve both internal and external issues as the primary point of contact. + Perform operational support tasks including account maintenance, project support, system enhancements, and certifications. + Implement product solutions and manage alert/communications, association releases, regulatory changes, and equipment/software. + Liaise with third parties and support new business initiatives. + Conduct financial audits and analysis to ensure accuracy and compliance. + Engage and initiate process improvements to enhance operational efficiencies and cost savings. **What you will need to have:** + Bachelor's degree or equivalent military experience. + 4+ years of experience in customer-facing roles within the industry. + 4+ years of experience in project management using Agile methodologies. + 4+ years of experience with financial audits and analysis. + 4+ years of experience in implementing product solutions. **What would be great to have:** + 4+ years of experience in relationship management. + 4+ years of experience with customer support policies, standards, and procedures. + 4+ years of experience in account management within the financial services industry. + Knowledge of Original First Data’s products, platforms, systems, and operational areas. + Certifications in relevant areas such as PMP or ITIL. **Perks at Work:** + We’re #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one. + Maintain a healthy work-life balance with paid holidays, generous time off policies, including Recharge & Refuel time for qualifying associates, and free counseling through our EAP. + Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan. + Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards. + Prioritize your health with a variety of medical, dental, vision, life and disability insurance options and a range of well-being resources through our Fuel Your Life program. + Advance your career with training, development, certification, and internal mobility opportunities. + Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers. **Important information about this role:** + This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity. + In order to be considered, you must be legally authorized to work in the U.S. without need for sponsorship, now or in the future. + This is a full-time, direct-hire position, and no contract options for unsolicited agency submissions will be considered. + All offers of employment are contingent on standard background checks. Fiserv and certain of its affiliated companies are federal, state, and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability **Salary Range:** $50,000.00-$68,000.00 These pay ranges apply to employees in Maryland. Pay ranges for employees in other states may differ. Certain Positions are Commissions eligible. It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran. Thank you for considering employment with Fiserv. Please: + Apply using your legal name + Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable). **Our commitment to Equal Opportunity:** Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information. **Note to agencies:** Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions. **Warning about fake job posts:** Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.