Account Manager

Position Profile

Title: Account Manager
Objective:
The Account Manager (AM) is responsible for solving critical business challenges and cultivating new and expanded customer relationships. This role focuses on understanding the customer’s environment and aligning Ricoh solutions to their mission-critical goals through strategic engagement with decision-makers and influencers.

Key Responsibilities

Business Development:

Identify and engage decision-makers and influencers to generate new sales opportunities within existing and prospective accounts. Expand Ricoh’s market share by opening new doors and deepening customer relationships.

Customer-Centric Solutions:

Understand the customer’s environment and uncover both known and hidden business challenges through research and inquiry. Focus on how customers buy, not just what they buy—emphasizing their needs over predetermined products or services.

Communication & Presentation:

Effectively communicate Ricoh’s value through storytelling and solution alignment. Articulate how buying decisions impact the customer’s financial position. Deliver compelling presentations both in person and virtually. Qualifications Bachelor’s degree or equivalent experience required. Minimum of 3 years of demonstrated business development experience. Experience in IT and/or software services preferred. Understanding of document workflow solutions and processes is a plus. Foundational knowledge of P&L components. Strong research and analytical skills to support strategic customer conversations. Proven ability to manage multiple accounts with attention to detail. Knowledge, Skills, and Abilities Demonstrated success in using collaboration to build influence. Solid understanding of solution design processes. Ability to bring thought leadership to customer engagements. Excellent verbal and written communication skills. Proven ability to build and maintain professional relationships with stakeholders. Up-to-date knowledge of Ricoh offerings. Ability to assess customer environments and develop strategies to expand Ricoh’s core services. Strong learning agility and adaptability. Skilled in navigating customer approval processes and creating internal advocates. Working Conditions Typical office environment with standard lighting, ventilation, and noise levels. Work involves interpreting and applying complex data and instructions. Minimal physical effort required; mostly sedentary with occasional walking, standing, and lifting (under 10 lbs.). Moderate dexterity required for tools such as keyboards and calculators. Travel required (approximately 20%), which may include overnight stays.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.