Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJ’s Wholesale Club offers a collaborative and inclusive environment where all team members can learn, grow and be their authentic selves. Together, we’re committed to providing outstanding service and convenience to our members, helping them save on the products and services they need for their families and homes.

The Benefits of working at BJ’s

•        BJ’s pays weekly

•        Eligible for free BJ's Inner Circle and Supplemental membership(s)*

•        Generous time off programs to support busy lifestyles* 

                      o Vacation, Personal, Holiday, Sick, Bereavement Leave, Jury Duty

•        Benefit plans for your changing needs*

                      o Three medical plans**, Health Savings  Account (HSA), two dental plans, vision plan, flexible spending

​•        401(k) plan with company match (must be at least 18 years old)

*eligibility requirements vary by position

**medical plans vary by location

General Responsibility: 

Reports to assigned B2B Sales and Development Manager.   

Focused on growing revenue and margin by retaining existing, targeted customers in an assigned territory. 

Utilizes company supplied equipment, existing IT systems, and business processes to prepare purchase documents for customers.   

Follows up on all referral leads to maximize selling efforts.   

Works directly with customers virtually or through visitations at Clubs or at their business location(s).   

Ability to work in a fast - paced environment that will include some data entry tasks for preparing customer orders.   

Collaborate with internal departments as needed to satisfy customer needs and requests.    

Execute B2B plans and strategies to accomplish the organizational objectives  

 

Responsibilities: 

Communicate BJ’s B2B business model and value to clients 

Connect with clients in person, via zoom/teams, email, or phone to understand their business model and needs to increase efficiency and incremental sales 

Collect and analyze client data to learn and discern client behavior 

Build client relationships that maintain current categories of business while also expanding into new categories and articles

Collaborate with internal departments and stake holders to facilitate client’s needs and fulfillment 

Ability to keep accurate customer records 

Discover and maintain deep knowledge of BJ’s products, services, and value proposition 

Resolve client complaints, assist in returns or refunds, and prevent additional issues by improving processes 

Maintain awareness of markets, industry trends, competitor activities and client problems to communicate appropriate recommendations to management staff 

Deliver revenue and margin growth within your assigned territory 

Utilize the most economical means available for travel and meeting costs to stay compliant with company policies 

 

Skills and Qualifications: 

Bachelor’s degree in sales, communications, or related field preferred. 

Exceptional verbal and written communication skills. 

Ability to collect, track and analyze data to draw insights that can be applied to client’s needs. 

Proven problem-solving skills. 

Excellent active listening skills. 

Build rapport and collaborate with BJ’s stakeholders, vendors, and clients. 

Advanced understanding of consumer behaviors and industry trends. 

Be able to teach and learn new ideas and processes. 

Capable of discovering solutions to client issues independently while collaborating with internal departments to ensure a best-in-class client-company relationship. 

 

What Does an Account Manager Do?  

Ensure client needs are understood and satisfied 

Build and manage client relationships 

Grow year-over-year revenue and margin dollars in an assigned territory. 

Collect and discern information to ensure BJ’s offerings meet the individual needs of client 

Teach, coach, and motivate clients to implement strategies and tactics that deliver the entire BJ’s quote-to-cash process in a mutually beneficial, profitable manner 

Utilize Salesforce to maximize client engagement 

Execute monthly and quarterly reviews with clients 

Leverage article promotions to engage clients and drive high volume sales 

 

Account Manager Experience and Requirements: 

Bachelor’s degree preferred 

2-5 years proven sales experience in the same or a related field  

Exceptional verbal and written communication skills 

Ability to collect, track and analyze data to draw insights that can be applied to customer needs 

Demonstrated problem-solving skills 

Excellent active listening skills 

Ability to build rapport and collaborate with BJ’s stakeholders, vendors, and with clients 

Be able to learn and teach new ideas and processes 

In accordance with the Pay Transparency requirements, the following represents a good faith estimate of the compensation range for this position. At BJ’s Wholesale Club, we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to location, education, experience, and qualifications. The pay range for this position is $46,000.00-$61,500.00.